Digital Systems Manager (B2B Events)

Climate Action seeks a Digital Systems Manager (B2B Events) in London for a permanent, full-time role. The manager will oversee digital systems, tools, and platforms to enhance operational efficiency and support business goals. Responsibilities include managing websites, event registration platforms, and implementing new tools. The position requires collaboration across departments and a focus on improving business efficiency through technology, including AI integration.
Job DescriptionDigital Systems Manager (B2B Events) Location: Central London, Victoria (Hybrid) Contract: Permanent (Full-Time) Start Date: November 2025 About Climate Action Climate Action is a mission-led organisation that has been working at the intersection of climate policy, innovation, and sustainable finance since 2007. Our mission is to accelerate the transition to a global green economy, advancing progress toward the UN Global Goals and the Paris Climate Agreement. Through a dynamic portfolio of digital and in-person events, we forge tangible partnerships between business, government, policymakers, and investors, all focused on driving the global shift to net zero.

Learn more at www.climateaction.org The Role As a Digital Systems Manager, you will help propel our portfolio of mission-led Climate Action events to new levels. Working within the marketing department, you will be required to manage the ecosystem of our digital systems, tools and platforms to ensure Climate Action runs in the most efficient and productive way to enable and support business objectives. You will also be responsible for the identification and implementation of new tools, platforms and processes across marketing, sales, operations, production and client success departments.

In addition to our core tools, platforms, and systems, you will also be responsible for identifying how AI tools can improve business efficiency, create and launch new products, enhance the quality of our existing products, and reduce costs. Your key focus areas will include: Manage and maintain the ecosystem of Climate Action’s digital systems, tools and platforms (CRM, marketing automation, event registration platforms, analytics, etc.) to ensure seamless operations Manage Climate Action’s websites (primarily WordPress), including updates, plug-in management, security monitoring, content publishing workflows, and optimisation for performance and SEO Coordinate with internal programmer and external developers/designers to deliver website improvements and troubleshoot issues Day-to-day ownership, setup and management of our Swoogo event registration platform for each event, to ensure a seamless delegate experience Partner with registration suppliers to ensure seamless integration of the Swoogo platform with suppliers' badge printing process and handheld badge scanning for managing room access On-site troubleshooting on registration and data-related issues Lead on the implementation, integration, and optimisation of new digital tools, ensuring alignment with business objectives Oversee system adoption across departments, providing training, support, and clear documentation to ensure smooth transitions Monitor platform usage and performance, providing regular reports and insights to ensure maximum ROI on technology investments Collaborate with Marketing, Sales, Operations, and Event Delivery teams to streamline processes and enable effective cross-departmental working Act as the first point of contact for troubleshooting and liaising with platform providers or technical support when required Stay up to date with digital system innovations and best practices, advising on opportunities for improvement Safeguard data quality, system security, and compliance with GDPR and other relevant regulations This is a unique opportunity to gain hands-on experience across high-profile events attended by senior representatives from regional governments, UN agencies, international and regional NGOs, investors, donors, research institutes, and solution providers. Requirements We’re looking for someone who meets the essential criteria below and ideally brings some of the desirable qualities too.

Essential Proven experience in working in fast-paced B2B events, within an event operations, data or systems role Solid knowledge of CRM platforms, marketing automation tools, and event management software (e.g. Swoogo, SalesSeek, Active Campaign or similar, such as HubSpot, Salesforce, Cvent) Ability to work under pressure to overcome registration and badging challenges during large-scale events Demonstrated hands-on experience managing WordPress websites, including plug-in configuration, updates, troubleshooting, and content management Understanding of website optimisation for performance, accessibility, SEO, and user experience Ability to coordinate with developers and designers to implement customisations or technical fixes Analytical mindset with the ability to translate data into actionable insights and business improvements Demonstrated ability to implement new platforms and ensure smooth adoption across multiple teams Excellent problem-solving skills and a proactive approach to troubleshooting Strong communication skills to collaborate with stakeholders at all levels and train non-technical colleagues Highly organised with strong project management skills and attention to detail Understanding of data security, GDPR, and best practices in digital governance Able to work in a fast-paced and dynamic environment Self-starter that can work independently and as part of a team Ability to thrive in a fast-paced, high-pressure environment Strong written and verbal communication skills Excellent organisational skills and attention to detail A proactive, self-starting attitude with flexibility to work independently and collaboratively Desirable Enthusiasm for sustainability Benefits At Climate Action, we reward purpose-driven work with meaningful benefits: Competitive base salary with a generous bonus scheme 24 days of annual leave (including your birthday) plus UK bank holidays Ethical pension plan with The People’s Pension Private Healthcare via Benenden Health WeWork perks: free barista coffee, community bar, table tennis, showers and a pet-friendly office! Hybrid working: three days in our office (Mon, Wed Thu), two remote days (Tue Fri), plus 10 additional remote days post-probation Opportunities to attend international events and collaborate with global climate leaders A mission-led culture where your work drives real impact world How to Apply Ready to make an impact?

Apply now and tell us how you’d like to contribute to our mission. Applications are reviewed on a rolling basis. To ensure your passion and potential are considered, we encourage you to apply early.