Customer Success Representative

Pivot Bio is seeking a Customer Success Representative I in Hazelwood, MO. The role involves supporting regional teams, managing shipment scheduling, and enhancing CRM functionality. Key responsibilities include resolving technical issues, training users, and participating in program implementations. Candidates should have communication skills, agricultural knowledge, and a customer-focused mindset. The position requires up to 20% travel and prior agricultural experience is preferred.
About Pivot Bio:  


Fueled by an innovative drive and a deep understanding of microbiology, genomics, crop nutrition and agriculture, Pivot Bio is pioneering game-changing advances in fertilizer technology. Our first commercial product harnesses the power of naturally-occurring microbes, modern gene editing and application technologies to provide nitrogen to crops.  We are dedicated to providing new solutions for farmers to improve yield as they work to help feed the world’s growing population. Read/Hear more about Pivot Bio on Forbes or PBS News Hour.


Join our team as a Customer Success Representative I and make a meaningful impact in the agricultural industry! In this dynamic role, you'll provide essential support to regional teams, and ensure seamless shipment scheduling. You'll be the go-to person for problem-solving, participate in exciting program implementations, and help enhance our CRM functionality. If you are a proactive communicator with a passion for customer service and technology, we want to hear from you!


 


Essential Functions



Actively serve as a member of the regional sales team to provide regular updates, gather feedback, and contribute to process improvements.
Provide cross-region support to channel partners and sales employees that experience technical issues at any point along the order path providing support in order entry, shipping, and reconciliation processes. Resolve support tickets in a timely manner to ensure exceptional channel partner and customer experiences.
Manage shipment scheduling and address customer and channel partner shipping issues.
Provide system support through CRM functionality training and Pivot Bio Portal train-the-trainer instruction.
Address incoming calls and emails to the general support line and efficiently address or route requests to appropriate team members for resolution.
Participate in User Acceptance Testing (UAT) sessions, conducting thorough testing of new functionalities, documenting issues, and collaborating with IT to resolve them. Train other CSC representatives on the new functionality.
Support accurate order and account data in the CRM system, reviewing validation dashboards, and providing targeted training to address any issues identified.
Support various programs, including participation in implementation teams and assisting with customer and channel partner initiatives.

 


Competencies



Exceptional communication skills, with the ability to clearly convey information, actively listen, and ensure alignment between internal teams and customers.
Ideal candidates should have a baseline knowledge and understanding of agriculture, crops, seed, bioscience, or biochemistry.
Customer Relationship Management (CRM) system experience or willingness to learn.
Customer experience oriented, with a focus on teamwork, collaboration, and the ability to adapt to changing priorities.
Customer focused, with the ability to identify and satisfy the needs of external and internal customers. Continually searches for ways to provide value-added solutions for customers.
Excellent direction setting, prioritization and project management skills.
Must have a valid driver’s license.

 


Travel Required



This position will require travel up to 20% of time

 


Required Education & Experience



Prior agricultural experience and a passion for working in agriculture is preferred.
Minimum of 2 years of work experience in a customer-facing role.
AA or AS or relative experience required. BS or BA preferred.
Recent college graduates with agronomic degrees encouraged to apply.

 


Must be authorized to work in the United States


 


What We Offer: 



Competitive package in a disruptive startup 
Stock options 
Health/Dental/Vision insurance with employer-paid premiums 
Life, Short-Term and Long-Term Disability policies 
Employee Assistance Program with free referrals and discounts 
401(k) plan, 3% Match 
Commuter benefits 
Annual Training & Development support 
Flexible vacation policy with a generous holiday schedule 
Exciting opportunity to work with a talented and fun team

 


LI-Onsite

Hiring Compensation Range$27—$27 USD
Job posting details for Customer Success Representative at Pivot Bio in Hazelwood, MO. Compensation / salary range: $27—$27 USD. ClimateTechList gathers 9,000+ job openings from over 509 climate tech companies and updates them daily.