Biodiversity Course Administrator

The Field Studies Council is seeking a Biodiversity Course Administrator to manage customer inquiries, bookings, and support tutors in delivering biodiversity training programs. This full-time role offers a salary of approximately £25,267 per year, with excellent benefits and the flexibility of remote work. Candidates should be organized, IT proficient, and passionate about biodiversity and environmental education. Occasional UK travel for team meetings may be required.
Passionate about biodiversity and education? Join us as our Biodiversity Course Administrator and help us deliver inspiring training programmes!
• Permanent full-time contract working an average 37.5 hours per week
• Circa £25,267 per annum + excellent benefits – including 28 days leave + bank holidays, life assurance, a health cash plan + much more (see the full list below).
• The location for this position is negotiable – remote / home working is welcomed

Love where you work!

Since 1943, the Field Studies Council has been at the forefront of environmental education, inspiring learners of all ages through immersive outdoor experiences. As part of our remote, national highly motivated team, you’ll play a key role in delivering over 200 high-quality biodiversity training courses annually. If you’re passionate about nature and enjoy supporting adult learners, this role is for you!

We value each of our team members and understand that every role is vital to deliver our Charity’s mission, so, we provide great benefits* to reward and support you while you work with us.

What you’ll be doing

As our Biodiversity Course Administrator, you’ll be the friendly and efficient first point of contact for customer enquiries, handling bookings, invoicing, and supporting our network of expert tutors. Your responsibilities will include:
• Managing customer queries via phone and email
• Processing course bookings, invoices, and assisting corporate course sales.
• Ensuring accuracy of all administration entered into our dedicated booking system.
• Assisting in promoting our programmes to potential customers and stakeholders.
• Helping onboard new tutors and ensuring smooth communication.
• Maintaining accurate records and assisting with reports.

Please refer to the vacancy pack for further details on the full responsibilities of the role.

Where you’ll be based

The location for this position is flexible with remote working / home working welcomed. Occasional travel within the UK to meet with your team will be required, but this will be agreed in advance with appropriate notice.

Who we’re looking for

We’re seeking a highly organised and proactive administrator who thrives in a dynamic environment. You will have:
• A meticulous approach to administrative tasks and data management.
• Strong IT skills, particularly in Microsoft Excel and office software.
• A friendly and professional manner when handling customer communications.
• A flexible and adaptable approach, with the ability to work independently and within a team.
• A passion for biodiversity and the environmental education sector.
• A commitment to personal development and learning new skills.

Sound like the role for you? Come and be part of the team! We look forward to your application.
• Your benefits whilst working with us will include:
• Financial - We offer competitive salaries, sick pay, pension schemes, life assurance 5 x your annual basic salary, 28 days annual holiday entitlement plus bank holidays and a further 2 extra loyalty days dependent on length of service.
• Health and Wellbeing - Eligible employees are automatically provided with a Health Cash Plan which you can use to help pay for routine health appointments as well as give you the ability to seek second opinions from top doctors! We also provide our team members with access to a 24hr Counselling Helpline Service.
• Discounts – When you join the team you are also enrolled into our reward programme which gives you discounts on your favourite brands and opportunities to earn cash back on everyday purchases!
• Additional benefits - We endeavour to offer flexible working options where roles permit and are committed to providing our employees with appropriate quality learning and development opportunities.

The closing date for receipt of your completed application is 18th April 2025.

We reserve the right to close the vacancy early if we’re in receipt of sufficient applications. Please apply early to avoid disappointment.

Interviews are scheduled to take place via MS teams in the week commencing 28th April 2025

Shortlisted applicants will be contacted by email.