Associate, Programs; Energy Storage

Connecticut Green Bank is hiring an Associate for its Incentive Programs team, focusing on energy storage solutions. The role involves supporting program operations, customer service, application processing, and utilizing Salesforce for data management. Candidates should have an interest in clean energy, strong communication skills, and preferably experience with Salesforce. This position is based in Hartford, CT, and is not remote.
Position: Associate, Incentive Programs (Energy Storage) CONNECTICUT GREEN BANKASSOCIATE, INCENTIVE PROGRAMS (ENERGY STORAGE)SUMMARY:The Connecticut Green Bank (hereafter "Green Bank") is seeking an Associate to support its Incentive Programs team, with a focus on energy storage.This position will support the implementation and daily operations of the Green Bank's Energy Storage Solutions program, a program designed to help Connecticut ratepayers install battery energy storage systems at their home or business. The Associate will support administrative aspects of the program, managed largely through the Green Bank's Salesforce platform, including, but not limited to: customer service, application processing, and incentives processing.The Green Bank, a quasi-public authority, is the nation's first state-level "Green Bank," leveraging public funds to increase and accelerate private investment in the green economy of Connecticut. Working at the Green Bank means being part of a dynamic team of talented people who are passionate about implementing the green bank model, stimulating the growth and development of clean energy and environmental infrastructure investment in Connecticut, and growing our economy, strengthening our communities, and protecting our environment.EXAMPLES OF DUTIES:Individual responsibilities may include:Supporting the ongoing operations of the Energy Storage Solutions battery storage incentive program;Creating, updating, and maintaining data records in the Green Bank's Salesforce Customer Relationship Management (CRM) platform;Creating, running, and analyzing reports from Salesforce;Reviewing and processing Salesforce applications from program applicants;Replying to program inquiries from external stakeholders (customers, contractors, equipment providers, etc.) via telephone, email, Salesforce, and through meetings;Supporting the team's partnership with Distributed Energy Resource Management System (DERMS) providers to enroll and interpret the performance of batteries enrolled in the Program and ensure consistency with data in Salesforce;Organizing and tracking program documents in Salesforce through various stages in the project development pipeline;Preparing presentation materials, including slides and memoranda;Providing logistical support for team meetings and events, including note taking and follow-up communications;Supporting aspects of regulatory proceedings required to keep the program in compliance with the Public Utilities Regulatory Authority's program objectives and deployment targets,Representing the Green Bank to the public in virtual and in-person engagements, as needed; and,Related duties as required.MINIMUM QUALIFICATIONS REQUIRED:The following minimum qualifications in knowledge, skill and ability are required:Demonstrated experience with Salesforce is preferred and willingness to learn is required;Demonstrated interest in clean energy and/or clean energy finance through coursework, work experience, and/or extracurricular activities, and willingness to learn;Demonstrated ability to understand various finance and technology-related concepts;Considerable interpersonal and communication skills, with an emphasis on customer service;Strong writing skills and an ability explain battery energy storage and relevant concepts (with training) in a clear and concise manner;Ability to work in a team environment, including with external stakeholders;Strong organizational and time management skills and a demonstrated ability to manage multiple competing priorities;Experience with Microsoft Office, particularly Excel, Word, and PowerPoint.EXPERIENCE AND TRAINING:General Experience:At least two (2) years of employment experience related to the expected duties of this position (e.g., supporting clean energy project deployment or supporting the administration of government or utility program).Substitutions Allowed:A bachelor's degree in environmental science, business, or related field may be substituted for the General Experience as long as the candidate also has demonstrated coursework, internship, or other work experience related to the expected duties of the position.The Green Bank will determine if this position will be…