Woodspring Suites Bowling Green - Front Desk Agent

Woodspring Suites Bowling Green is seeking a Front Desk Agent to provide exceptional customer service and manage guest interactions. The role involves multitasking, problem-solving, and financial skills, with a focus on enhancing guest satisfaction. Candidates should have a high school diploma and preferably hotel experience. Full-time positions offer benefits including medical coverage, paid time off, and a 401k plan. This position is located on-site in Bowling Green, KY.
Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES
• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE
• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Woodspring Suites Bowling Green KY is located right off of I-65 Exit 22, walking distance to several restaurants & only minutes from Western Kentucky University, the Corvette Museum, & Greenwood Mall. At our hotel, we are committed to the best service . You are sure to find something to make your experience a memorable one when staying at our property. This new extended stay hotel will provide you with the comforts of home including a kitchen with stove, refrigerator, freezer & fitness center. It is close to all Bowling Green, KY has to offer.

Application deadline for Colorado positions: