Workspace Technical Services Assistant Manager

JLL is seeking a Workplace Technical Services Assistant Manager in Mumbai, India, to support the Facility Manager in managing MEP installations and life safety systems. Responsibilities include overseeing maintenance programs, managing inventory, generating reports, and ensuring compliance with safety standards. The role involves vendor management, project coordination, and maintaining relationships with stakeholders. Direct reports include technicians and supervisors, emphasizing teamwork and effective communication.
Title : Workplace Assistant technical service manager

Business unit : Integrated Facilities Management

Reporting to :Facility Manager

Key stakeholders

IFM Business Line Heads, Account Director, Client – Real Estate Director and Senior Manager

Direct reports

Team consisting of
• Technicians
• BMS Operator
• Facility Executive / Shift Supervisor

Duties & responsibilities
• Support the FM with dotted line to Chief Engineer in managing the Mechanical, Electrical, Plumbing installations, Life Safety system, BMS within the facility;
• Responsible for preparation of critical spares list for all installations as per manufacturer’s recommendations and plan and maintain the required inventory at sites at all-time where the maintenance is carried out with in-house teams;
• Implement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment;
• Assist the AEM to review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations;
• Maintain the logbooks, checklists and PPM schedules for all M & E installations;
• Manage Downtime/ Breakdowns;
• Arrange for ad-hoc M&E set ups as per the client requirement from time to time;
• Ensure the contractors follow the house rules at all times and the projects are handled with minimum inconvenience to the Client;
• Responsible to handle the shifts independently on all Engineering related matters;
• Responsible for daily reporting on M & E to the AEM;
• Generate Service maintenance reports on office equipment;
• Responsible for Purchasing and maintaining of spares and consumables, ensure minimum stock required maintained at all times.
• Generate Downtime and breakdown incident reports.
• Complete track of inspection, work orders and updation and closure in 360 tool with proper evidences or supporting documents.
• Request for raising ITSM based on PM work orders scheduled and notify respective vendor in advance
• Liaison with landlord for utility, common area lighting, water tank levels, domestic, fire, status of lift health to ensure 100% uptime
• Strictly adhere to the usage of PPEs and LOTO at all time by in-house as well as vendor
• Issuance of necessary work permits for vendors
• Maintaining of various registers - Green card, Fire isolation / desolation, LOTO, complaints, etc.
• Rounds to be taken daily of critical areas and ensure that observations are recorded in Inspection tab
• Ensure compliance to all GRE OE standards and signoff.
• Ensure up keep of office maintained, liaise with soft service team, for the same
• Ensure strict adherence by the technicians on their deliverables
• Project coordination – with vendors /soft services/others
• Aware of the maintenance cost/maintain a tracker
• Vendor management end to end
• Maintain cordial relationship with team and employees
• Well aware of escalation process
• Incident report – detailed report with RCA
• Understanding of the AMC contracts /SLA
• Ensure all work orders/inspections is closed/carried out regularly
• Ensure the hand over and take over work activities during shift change over between technicians/BMS and amongst AFM’s
• MIS and report generation as and when required
• Ensure customer complaints are attended during shift time including soft services
• Responsible to ensure housekeeping is well maintained during shift time in coordination with soft service team

Sound like you? To apply you need to be: –
• Experienced in Facility Management
• Open working in shifts
• Team handling experience
• Experience in managing Banking / BPO client would be an added advantage

Performance objectives

Assistant Manager, Facilities is responsible for developing, deploying, supporting, and managing the JLL India IFM function at client site.

Key skills
• Facility Management
• Technical / Soft Services operations
• Excellent interpersonal and communication skills
• Good team handling skills

Employee specification
• BE / Diploma / B. Tech in Electrical / Mechanical Engineering
• Minimum 5 years of relevant work experience