Waste and Recycling Support Officer

The Waste and Recycling Support Officer role at Salford City Council involves managing customer inquiries, processing service requests, and maintaining records within an administrative team. The position is based at Turnpike Depot in Salford, UK, and requires strong communication skills, proficiency in Microsoft Office, and a good understanding of waste services. The council aims to enhance recycling efforts and values teamwork and continuous improvement.
About us

Salford City Council’s Waste and Recycling service provides a range of domestic waste, trade waste and recycling collections to approximately 260,000 residents and 125,000 premises. These services include food & garden recycling, pulpable & comingled recycling, domestic & business waste collections, bulky household collections and bin deliveries. In order to deliver these essential services, we have a dedicated team who provide all the facilities and information for our customers to enable them to manage their waste correctly. Although we have increased recycling rates significantly over the last few years our aim is to improve on those achievements further.

We currently have an exciting vacancy within our team to enable us to continue to build on our success and also bring new experience, knowledge and ideas into the team.

About the Role

You will work as part of an admin team to support the Waste and Recycling service based in Turnpike Depot. Your responsibilities will include but not limited to:
• Managing and responding to customer enquiries via phone and email.
• Processing service requests from residents and businesses.
• Maintaining accurate records and updating different databases.
• Supporting the team with reports, correspondence, and scheduling.

About you

Your style and approach will reflect our values: you will be passionate about what you do always striving to improve things; valuing and respecting others’ contribution, you will work together to deliver a better service; you will take pride in always getting things right first time and learn from when things do go wrong; you will enjoy taking personal responsibility to resolve issues and change what you do and how you do it to make a difference.

You are a dedicated professional with a good understanding of Waste and Recycling services. You enjoy working as part of a team, can manage multiple tasks efficiently, and you have excellent communication skills, both verbal and written. You are proficient in Microsoft Office (Word, Excel, Outlook) and comfortable handling data, documents, and customer queries. Experience in an administrative role would be an advantage.

For further information regarding the role please contact Rachid Nakrachi, Operations Manager of Waste & Recycling at rachid.nakrachi@salford.gov.uk

We will not be accepting candidates who require a sponsorship for this position.

Want to know more about Salford?
As an authority we are dedicated to improving the lives of our residents, and as an employer we are passionate about helping individuals to thrive in their work. We are committed to developing a diverse and inclusive culture and are proud of our professional accreditations which champion this.

Find out about our city as a place to live, work & grow, and learn more about the amazing work we are doing. You’ll also find out about the wealth of benefits we have to offer you here!

Continuous Service commitment
New employees can keep their service related benefits when moving between a whole host of public sector organisations within Greater Manchester, which include: Councils, NHS, Greater Manchester Fire and Rescue, Transport for Greater Manchester, as well as many others under this scheme. Find out if this applies to you here.

Guaranteed Assessment Schemes
We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel by way of a Guaranteed Assessment Scheme. Our application forms ask you to indicate if you meet any of the criteria within this scheme, and so to find out more and if you qualify please click here.

Privacy Statement and Data Protection
Our core data protection obligations and commitments are set out in the council’s primary Recruitment and Employment Privacy Notice which can be found at https://www.salford.gov.uk/gdpr .

Role Profile

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