Train Service Disruptions Officer

The Public Transport Authority is hiring a Train Service Disruptions Officer in Perth, WA. This role involves coordinating replacement transport services during rail closures, managing logistical and administrative tasks, and liaising with stakeholders. Candidates should have experience in public transport operations and strong communication skills. The position offers growth opportunities in a supportive team environment, but it is not a remote job.
About the role

Join the dynamic TTO Service Planning team, where you'll play a key role in organising replacement passenger transport services during planned track closures on the Perth Urban Rail Network. This position is responsible for coordinating all aspects of service disruptions, including the administrative, resourcing, and logistical requirements. You'll liaise with Transperth Bus Contractors, negotiate with stakeholders to reduce passenger impact, and supervise major events or disruptions as needed. The role also involves collecting and analysing statistical data on passenger utilisation and timetable performance to inform ongoing improvements and support effective service planning.

Additional responsibilities include producing reports, conducting post-closure reviews, processing invoices in line with PTA guidelines, and ensuring all relevant documentation is shared with stakeholders. You’ll regularly review operational reports to identify public transport issues, contribute to multidisciplinary team goals, and provide support across various functions as required. This is a great opportunity for someone who thrives in a fast-paced environment and is passionate about delivering reliable and efficient public transport services.

About You!

To excel in this role, you should possess:
• Understanding of public transport operations, contract management, and planning. Experience in large-scale urban transport and a background in urban or regional planning are highly valued.
• Written and verbal communication skills to work effectively with a range of stakeholders. You should be comfortable working independently as well as part of a team.
• Research and analytical abilities to solve problems and support service improvements. Taking initiative and thinking critically are key parts of this role.

About Us

The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

You can expect.
• Opportunities to grow through personal development and career pathways
• Subsidised Corporate Apparel and Spectacles
• Supportive Team Environment
• Opportunity to join our Social Club offering savings and benefits all year round.

There is one permanent full-time opportunity available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please contact Will Fry, Service Planning Manager on (08) 9326 2213 for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email ramshelpdesk@bigredsky.com.

How to Apply

Applicants are requested to provide the following:
• A comprehensive CV with two work related referees.
• Provide a written application (no more than 2 pages) addressing all Selection Criteria.

Applicants must apply online, using the ‘Apply’ button at the top of the screen. This will take you to the WA Jobs board www.jobs.wa.gov.au where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 36942 in the web search box.

Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment.

Closing Date - 5:00 pm, Thursday 19 June 2025