Tourism and Visitor Experience Coordinator

The Department of Climate Change, Energy, the Environment and Water is seeking a Tourism and Visitor Experience Coordinator in Brisbane, QLD. This role focuses on developing and implementing tourism policies and strategies, supporting commercial tourism activities, and collaborating with various stakeholders. The position emphasizes understanding Aboriginal and Torres Strait Islander issues. The successful candidate will work in a team dedicated to conservation and promoting national parks.
Identified position

This position is an ‘Identified’ position which signifies that the role has a strong involvement in issues relating to Aboriginal and Torres Strait Islander people. The successful applicant must have an understanding of the issues affecting Aboriginal and/or Torres Strait Islander people and an ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander People.

Who we are

Australia’s natural and cultural heritage is unique. Our land and seascapes are distinctive, home to plants and animals found nowhere else in the world, and to some of the oldest living cultures on earth. These environments and cultures are an essential part of our national identity, and visitors travel from across the country and the world to experience them. The Director of National Parks (the Director) is responsible for six national parks, the Australian National Botanic Gardens, 60 Australian Marine Parks and the Heard Island and McDonald Islands Marine Reserve established under the Environment Protection and Biodiversity Conservation Act 1999. Parks Australia is the federal park agency that supports the Director, and they are a division of the Department of Climate Change, Energy, the Environment and Water (the Department). We work to showcase these natural and cultural wonders to the world, demonstrating to all why these places are so special, and inspiring communities to become more invested in their care and future.

CFO and Corporate Services branch provides corporate services to the division including Assurance and Governance, Communication, Marketing and Tourism, Procurement, and Property, Security, and IT.

The Communication, Marketing and Tourism Section works collaboratively across all divisions of Parks Australia and with Traditional Owners and other stakeholders. The section is responsible for the delivery of a range of activities including Media and Communications, Marketing, E-Commerce, Tourism Policy and Destination Planning.

The job
• Contribute to the development and implementation of Parks Australia’s tourism and visitor experience policies, projects, and strategies.
• Support the development of strategic tourism plans.
• Support the development and implementation of tourism activity policies and processes.
• Support commercial tourism activities including authorisations.
• Prepare visitor insights reports from visitor survey data, ticketing information and other sources.
• Prepare documentation including briefs, correspondence, reports, minutes, and agendas.
• Work with park-based visitor service and operations staff and a wide range of internal and external stakeholders.

What you’ll gain from the experience

You will work as part of a motivated team that contributes to the conservation, enjoyment and promotion of Commonwealth-managed national parks. You will work on strategic programs and have an opportunity to learn new things and perspectives through collaboration with colleagues on park and Traditional Owners in sharing their knowledge, stories, and culture.