Technical Support Supervisor for Climate Solutions

Get It - Marketing is seeking a Technical Support Supervisor for Climate Solutions to lead a team and provide exceptional technical support. This remote position emphasizes teamwork, innovation, and sustainability, offering career growth opportunities and benefits like flexible hours and performance-based bonuses. Applicants should have a Bachelor’s degree in Engineering and relevant experience in technical support or engineering roles.
Description

Are you a passionate and experienced technical leader ready to make a significant impact in the world of climate solutions? We’re seeking a dynamic Technical Support Supervisor to join our team and drive exceptional service and support. This role offers the opportunity to lead a talented team, work with cutting-edge technology, and contribute to a sustainable future.

Company Culture and Environment

The culture emphasizes teamwork, innovation, and a commitment to sustainability. You’ll be part of a collaborative environment focused on driving customer success through effective technical support and resource development.

Career Growth and Development Opportunities

You’ll have the chance to empower your team, develop your leadership skills, and advance your career in a growing field dedicated to climate solutions.

Detailed Benefits and Perks
• Performance-based bonus opportunities
• Generous paid time off
• Flexible working hours and remote work possibilities
• Comprehensive pension plan for your future
• Comprehensive personal insurance coverage
• Tools and resources for effective communication
• Opportunities to join and participate in employee resource groups
• State-of-the-art virtual work environment
• Rewarding employee referral program

Compensation and Benefits
• Competitive salary based on experience
• Performance-based bonuses
• Paid vacation and flexible work options
• Pension plan and personal insurance coverage

Why you should apply for this position today

This position offers a unique opportunity to lead a talented team in a meaningful industry while making a positive impact on climate solutions. If you are driven by innovation and customer success, this role is perfect for you.

Skills
• Engineering expertise, preferably in Mechanical or Electrical fields
• Strong communication and coordination skills
• Market acumen
• Balanced leadership abilities
• Proactive and entrepreneurial spirit
• Technical proficiency in MS Office
• Ability to manage direct workload while supervising a team

Responsibilities
• Oversee the technical support team, providing daily management and mentorship
• Support the team in utilizing communication tools (Salesforce, etc.)
• Participate in a technical support call center as part of your workload
• Collaborate with sales teams to ensure technical support aligns with market needs
• Conduct internal and external presentations to enhance product knowledge
• Develop and maintain technical resources (documents, videos, etc.)
• Coordinate scheduling of after-hours emergency support

Qualifications
• Bachelor’s degree in Engineering (Mechanical or Electrical) or Engineering Technology
• Strong communication and coordination skills
• Ability to help advance market share in a competitive environment
• Proactive approach with strong initiative
• Willingness to travel regionally and internationally (5-15% travel)
• Potential for periodic after-hours emergency phone support

Education Requirements
• Bachelor’s degree in Engineering or Engineering Technology

Education Requirements Credential Category
• Engineering degree (Mechanical or Electrical)

Experience Requirements
• Relevant experience in technical support or engineering roles

Why work in Tallahassee, FL

Tallahassee, FL, offers a unique blend of rich history, vibrant culture, and a focus on sustainability. The city is known for its beautiful parks, engaging community events, and a growing economy with opportunities in various sectors, making it a great place to live and work.