Technical Support Engineer

AYYEKA is seeking a Technical Support Engineer to provide customer and technical support for their Industrial IoT products. This hybrid role involves troubleshooting hardware and software issues, guiding customers through setups, and collaborating with various teams. Candidates should have strong technical skills, problem-solving abilities, and excellent communication. The position offers a supportive environment, competitive salary, and opportunities in a dynamic company focused on innovation.
About Us

At Ayyeka, innovation meets impact. As a leader in Industrial IoT, we’re transforming the way industries like water, wastewater, and environmental monitoring connect with the data that matters most.

Our advanced data loggers and intuitive software platform turn raw data into actionable insights, helping customers reduce downtime, cut costs, and stay in control.

Job Description

We are looking for a highly skilled Technical Support Engineer to join our team. This role is a hybrid position in the sense that it combines customer support, technical support, and IT responsibilities to help customers troubleshoot issues related to our data loggers, software platform and services.

The support team is at the heart of the company, required to thoroughly understand our products, the development pipeline and the customer’s needs.

The support team is central to Ayyeka, required to have a deep understanding of our products, the development pipeline, and customer needs.

The ideal candidate has strong technical expertise, problem-solving skills, and excellent communication abilities to provide efficient, customer-focused support.

⏰ Working Hours: Standard business hours (Israel Time)
🏢 Work Environment: Hybrid (Remote & Onsite)

Key Responsibilities
• Provide technical support to customers, troubleshooting hardware, software, and connectivity issues
• Guide customers through software setup, API integrations, and system optimizations
• Apply problem solving and out-of-the-box thinking to diagnose and resolve technical problems related to data loggers, sensors, and cloud-based platforms
• Document technical issues, solutions, best practices, FAQs and troubleshooting guides for both internal and customer use
• Collaborate with R&D, Sales, and Production teams to escalate and resolve complex challenges
• Provide training and guidance to customers on best practices for using Ayyeka's solutions
• Continuously improve support processes and contribute to knowledge base development

Required Skills & Qualifications:
• Proven experience in technical support, customer support, or IT helpdesk roles
• Excellent English communication skills (written and verbal) with a customer-first attitude
• Technical/Educational background: degree in Computer Science, Information Technology, Engineering, or a related technical field, or equivalent practical experience
• Ability to clearly explain technical concepts to non-technical users
• Strong SQL knowledge for troubleshooting and querying databases
• Ability to diagnose and resolve complex technical issues efficiently
• Familiarity with UNIX/Linux systems - a plus
• A Problem-solving mindset with ability to think outside the box
• Experience with troubleshooting tools and ticketing systems
• Can-do attitude with the ability to work independently and collaboratively in a fast-paced environment
• Additional languages: Spanish, German, French - a plus

What We Offer:
• A supportive and collaborative work environment
• Competitive salary and benefits
• A hybrid work model with flexible working hours
• Opportunities to work with cutting-edge Industrial IoT and data monitoring technology
• A dynamic and innovative company culture

At Ayyeka, we take pride in fostering a culture of collaboration, innovation, and impact. Join us to be part of a vibrant, forward-thinking culture where your work drives real-world change - and where every day is an opportunity to grow, learn, and make a difference.

If you are a technical problem-solver who enjoys helping customers, we’d love to hear from you!