Technical Support and Customer Experience Officer

RFI Technology Solutions is hiring a Technical Support and Customer Experience Officer for their Seven Hills, NSW office. The role involves providing customer service, technical support, and collaborating with the sales team. Candidates should have 2+ years in a client-facing role, strong communication skills, and experience with CRM systems. The company promotes a supportive workplace with various employee benefits and offers full training for the role.
RF Technical Support and Customer Experience Officer
• Join a dynamic, fun, and supportive workplace
• Work in a modern head office based in Seven Hills, Sydney with free onsite parking, access to benefits such as an employee wellbeing/assistance program, birthday leave and 2 additional days off each year
• We embrace diversity and inclusion and support a culture where individuals of all backgrounds and abilities feel included and confident in bringing their whole selves to work
• Join a market leader in wireless products and offers the best products backed with outstanding technical support
• Company provided parking available onsite and office close to public transport
• Full product & system training provided

RFI is looking for a driven Technical Support and Customer Experience Officer who is willing to learn and adapt to new challenges. The support role will be onsite to support for RFI’s business systems and is part of our CET team based in Seven Hills, Sydney. RFI’s business systems and is part of our Customer Experience Team (CET) based in Seven Hills, Sydney

The Role

We are re-engineering customer experience and this new role forms part of our transformation. The role will also work closely with the field sales team to deliver great customer service.

Responsibilities
• Service customers to both meet their current requirements and develop further opportunities
• Assist customers with product selection by interpreting product information
• Source new sales opportunities through inbound lead follow-up
• Providing technical advice and support to internal departments
• Provide internal support for the Sales Team
• Answering technical and general enquiries
• Understand and support customers through all stages of their requirements

About you
• 2+ years of experience in a client facing role, help desk, technical support in wireless communications / distribution environment, and inbound sales.
• Exceptional telephone skills and strong relationship building skills.
• You will have a structured approach and experience in CRM platforms and ERP system (NetSuite / Oracle highly regarded – but not essential).
• Ability to work well in a team environment and have a strong drive for delivering customers' expectations and needs.
• Demonstrated ability to analyse processes and facilitate continuous improvement
• Ability to manage your time, prioritise tasks and problem-solve
• Strong listening and communication skills