Technical Service Manager – Bikes and E-Bikes, Cape Town

Time Personnel is seeking a Technical Service Manager for Bikes and E-Bikes in Cape Town. The role requires advanced technical knowledge, leadership skills, and strong problem-solving abilities. Responsibilities include providing customer and dealer support, managing parts and inventory, overseeing warranty processes, and ensuring quality standards. The position is full-time and involves remote communication for diagnostics and support.
REQUIREMENTS
• Matric, or relevant qualification
• Advanced technical knowledge about bicycles, suspension, E-Bikes and diagnostics
• Strong leadership and training capability
• High-level problem solving and decision making
• Excellent communication and stakeholder management
• Commercial awareness (cost, warranty exposure, stock efficiency)
• Process-driven with continuous improvement mindset

DUTIES

Customer & Dealer Technical Support
• Provide diagnostics and support via phone, email and remote E-Bike systems
• Build dealer and customer relationships
• Deliver technical training and communicate product issues
Technical Leadership & Product Support
• Maintain expert product knowledge and anticipate risks and ensure parts/tools readiness
• Liaise with vendors and stay current with industry trends
• Develop SOPs and technical documentation
Parts & Inventory Management
• Manage parts forecasting, orders, and stock reporting
• Optimise inventory and ensure accurate data and tracking
• Monitor demand, warranty trends, and supplier updates
Warranty & Returns
• Assess and manage warranty claims and supplier recoveries
• Resolve disputes and oversee returns processes
• Ensure compliance, cost control and accurate communication
Workshop Management
• Oversee scheduling, workflow and service delivery
• Provide technical training and uphold quality standards
• Perform advanced repairs and manage consumables
Operations Support
• Resolve stock and operational issues
• Support warehouse coordination and complex movements
Product Development
• Support product roadmap and development lifecycle
• Maintain production schedules and improve product offering
Salary: R negotiable dependent on experience

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