Sustainability Specialist; Hybrid-Charlotte, Nc

Compass Group North America is seeking a Sustainability Specialist for a hybrid role based in Charlotte, NC. This position involves supporting the Waste Programs Manager with the Waste Not 2.0 kitchen waste tracking program and various waste reduction initiatives. Responsibilities include program deployment, training, user support, data analysis, and maintaining internal trackers to monitor program performance and improvements.
Position: SUSTAINABILITY SPECIALIST (HYBRID-CHARLOTTE, NC)
Compass Corporate
• * A family of companies and experiences*
• As the leading food service and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states.

Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
• * great people. great services. great results.
• Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
• * Job Summary:
• * The Sustainability Specialist will support the Waste Programs Manager in the day‑to‑day execution, expansion, and continuous improvement of Compass Group's kitchen waste tracking program, Waste Not 2.0, and various waste reduction initiatives, including food recovery. This role supports Waste Not 2.0 and food recovery program deployments, training, user management and support, billing, and cross‑sector coordination to ensure successful adoption and ongoing performance across the business.

The role also supports limited reporting, data analysis, and maintenance of internal trackers to communicate program status, impact, and opportunities for improvement.
• * Responsibilities:
• ** Waste Not 2.0*
• + Support the deployment and expansion of the Waste Not 2.0 program across Compass Group sectors by coordinating onboarding activities, including account setup, tablet and mobile technology readiness, and launch support.

+ Lead training efforts for Waste Not 2.0, including delivering virtual trainings for new deployments and refresher sessions, maintaining and updating training materials, and supporting a scalable train‑the‑trainer approach.

+ Act as the primary point of contact for Waste Not 2.0 user support by responding to user questions and help desk tickets within established timelines and partnering with the Waste Not 2.0 Product Owner to troubleshoot platform issues and enhancement requests.

+ Collaborate with sector representatives and internal partners to gather user feedback, identify adoption challenges, and recommend operational or platform adjustments to improve usability and engagement.

+ Collect, organize, and analyze waste tracking data to support program insights and impact communication, including assisting with limited reporting on participation, trends, and sustainability outcomes.

+ Maintain internal trackers and deployment tools to monitor program progress, account status, training completion, and support needs, ensuring accurate and up‑to‑date information is available for internal coordination and reporting.
• * Food Recovery*
• + Maintain food recovery trackers and deployment tools to monitor program progress, account status, and support needs, ensuring accurate and up-to-date information is available for internal coordination and reporting.

+ Oversee the new user registration process for the food recovery platform including reviewing registrations, submitting weekly registration updates, sending welcome emails with resources, and answering users' follow-up questions.

+ Act as the primary point of contact for food recovery platform user support by monitoring the help email, responding to user questions within established timelines, and partnering with the external food recovery platform team to troubleshoot platform issues.

+ Collect and format donation data for use in the annual report, sustainability report, and by the tax team.

+ Support the creation of food recovery resources and continuous improvement of the program.
• * Qualifications:
• * + Strong organizational skills with great attention to detail and ability to manage multiple priorities

+ Proficient in Microsoft Office (Word, Excel, PowerPoint)

+ Ability to perform quality work within deadlines, with or…