Sr Associate App/Prod Support

AT&T is hiring a Sr Associate for App/Prod Support in Hyderabad, India. The role involves 24/7 support for production systems, monitoring performance, troubleshooting issues, and performing maintenance tasks. Candidates should have experience in operations support, programming (Java, JavaScript, Python), and familiarity with cloud platforms and DevOps tools. A Bachelor's degree and 2-4 years of relevant experience are required. The position requires shift rotations.
Job Description:

Key Responsibilities:
• Provide 24/7 support for production systems and applications, ensuring their optimal performance and availability.
• Monitor system performance and respond to incidents promptly, following established procedures for resolution.
• Perform routine maintenance tasks, including backups, patching, and updates.
• Collaborate with senior team members to deploy new releases and updates, ensuring minimal disruption.
• Troubleshoot and resolve issues related to application performance, database connectivity, and server configurations.
• Document support activities, incidents, and resolutions in the ticketing system.
• Participate in shift rotations, ensuring continuous support coverage.
• Implement and maintain automation scripts for routine tasks using Python Scripting and Shell Scripting.
• Administer and support web applications developed using JavaScript and Node/NPM.

Shift: Rotational Shifts (24/7 Support)

Technical Skills:

Programming : Java, JavaScript, Node/NPM, Python Scripting, Shell Scripting

Operation Experience : Admin/support, HA Proxy, Productions operations, webapp development

Database : MySQL, PostgreSQL, Oracle

DevOps Tools : DevOps, Jenkins, Docker, Kubernetes, Terraform, NGINX, JFrog, Chef, Productions operations

Operating Systems : Linux/Unix

Cloud Experience : Experience with cloud platforms (Azure, AWS, GCP) is an advantage

Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-4 years of experience in operations support, system administration, or a similar role.
• Familiarity with DevOps principles and practices.
• Basic knowledge of database management and administration (MySQL, PostgreSQL, Oracle).
• Proficiency in programming and scripting languages (Java, JavaScript, Python, Shell).
• Hands-on experience with cloud platforms (Azure, AWS, GCP) is a plus.
• Familiarity with CI/CD tools (Jenkins) and containerization technologies (Docker, Kubernetes) is an advantage.
• Strong problem-solving skills and the ability to work under pressure.
• Good communication and teamwork skills.
• Willingness to work in a rotational shift environment, including nights and weekends.

Preferred Qualifications:
• Experience with web application development and support.
• Basic knowledge of production operations best practices.
• Previous experience in a 24/7 support environment.

Benefits:
• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Collaborative and inclusive work environment.
• Health and wellness programs.

#SoftwareEngineering

Weekly Hours:
40

Time Type:
Regular

Location:
IND:AP:Hyderabad / Argus Bldg, Sattva, Knowledge City - Adm: Argus Building, Sattva, Knowledge City

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.