Sr. Analyst - Workforce Analytics (PowerBI)

NAB is seeking a Sr. Analyst - Workforce Analytics (PowerBI) in Gurugram, India. The role requires expertise in workforce management fundamentals, scheduling, and capacity planning, preferably in a retail environment. Candidates should have experience with Aspect WFM and Power BI, and strong Excel skills. Stakeholder management and the ability to work in a virtual team are essential. A minimum of 6 years of relevant experience is required.
Key Accountabilities:
• WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity Planning
• Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environment
• Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and scenario creation to support business needs . Anaplan experience would be an added advantage.
• Stakeholder management – Must be able to manage and work with Stakeholders up to Head-Of level, Partner with other WFM specialist teams as well Change/Projects, L&D & other WFM Support team
• Advanced MS Excel skills and Power BI reporting capability as a minimum skill set, ability to interpret data and provide solutions and ideas relating to WFM strategies and plans
• Ability to function in a virtual team environment, with enterprise thinking to make/propose ideas/solutions as required

Experience and essential capabilities
• Overall 6+ years of experience working in Workforce management (Banking and Finance would be ideal)
• Strong understanding of Aspect (eWFM/Alwaria), Anaplan
• PowerBI experience
• Excellent knowledge of software and spreadsheet applications (Excel, Access)
• Ability to read, interpret and apply insights and recommendations
• Ability to communicate complex information in a neutral and professional manner