Solutions Engineer (Post Sales)

Climate X is seeking a Solutions Engineer (Post Sales) in Salt Lake City, UT. The role involves ensuring customer satisfaction, performing data analysis, and engaging with clients to resolve queries. Responsibilities include technical solution design, product demonstrations, customer onboarding, and ongoing support. Essential skills include high IT literacy, proficiency in Microsoft Office, Python, and SQL. The company focuses on tackling climate change through innovative financial solutions.
About Us

This exciting opportunity to join a Climate FinTech start-up in London.

Climate X is the world’s only fully integrated climate risk platform, helping financial institutions to price, manage and build resilience to climate change impacts on the built environment. Through cutting-edge science, we provide climate financial risk data to global banks and asset managers, defending global economic stability against the impacts of climate change. Our innovative solutions have transformed the approach of businesses and corporations towards climate challenges, enabling them to build and retrofit structures for a sustainable future.

We have recently closed a $18 million Series A funding round led by Google Ventures. With this new backing, we are looking to expand our team.

We believe diversity is a strength - with our founders, team, and investors coming from various backgrounds. We’re not building just a team but a place of innovation where problem solving, and fun coexist to address the most significant challenge our society is facing today. 

The Impact You’ll Own
• You will play a pivotal role in ensuring the satisfaction and success of our financial and real estate customers
• Perform data analysis to inform product maintenance and development efforts, contributing to the overall improvement of our products and services
• Directly engage with customers to assist and resolve their queries and requests promptly, triaging development requests where appropriate, and fostering effective communication and collaboration with our Commercial, Product, Science, and Technology teams
• Enhance our customer loyalty by communicating product features and updates to stakeholders in a clear and concise manner across our suite of products
• Responsibility for maintaining our library of content and documentation, ensuring information is up-to-date, easy to understand, and easy to use

Essential Skills
• Technical Discovery & Solution Design: Understand customer needs and design tailored solutions using the SaaS products. Engage with customers during discovery sessions to gather requirements and create a customized solution architecture.
• Product Demonstrations & PoC Management: Deliver product demos and manage Proof of Concept (PoC) environments to showcase the product's value.
• Sales Proposal & Documentation Collaboration: Prepare and contribute to technical sections of sales proposals, including RFPs, ensuring accuracy and alignment with customer needs.
• Customer Onboarding & Implementation: Be part of customer onboarding, success measure definition and management of the technical implementation, ensuring smooth deployment and integration.
• Ongoing Technical Support & Troubleshooting: Provide continuous support, addressing technical issues post-implementation to ensure customer satisfaction.
• Customer Training & Relationship Building: Train customers on product usage and maintain strong relationships, ensuring long-term success and readiness for renewals or expansions.
• High IT literacy, proficient in Microsoft Office and great data analytics skills, particularly in Python and SQL.

Desirable Skills
• Ability to exercise excellent time management and meet multiple deadlines.
• A passion for learning about climate change.
• Understanding of, and interest in, the current climate change landscape and future trends.
• Experience working at a B2B SaaS company.
• Experience with HubSpot and JIRA.

Benefits

🌍 Contribute to a business making purposeful impact related to climate change

💡 Monthly training & conference budget to help you upskill and develop your career (£1,000 per year)

📈 6 monthly appraisals and 12 monthly pay reviews

💰 Pension contribution scheme

🏡 Flexible hours and hybrid working (3 days/week in office; core hours 10am-4pm)

🏥 Mental Health and Wellbeing support via Oliva

🏖 25 days holiday, plus Bank Holidays, annual 3-day Christmas-closure, and half day on your birthday (36.5 days total!)

🏏 Optional quarterly socials, dinners, and fun nights out

🥐 A fully stocked supply of snacks, fruit, and refreshments for the days when you are in the office

🚴 Cycle to work scheme via gogeta

Equal Opportunities

Climate X are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive environment for all employees and welcome applications from individuals of all backgrounds.

This will be an office first role, based in London. We cannot work sponsor visas at the moment.

Applying for this role – if in doubt, do it!

We've tried to make the hiring process as easy and transparent as possible. That's because we want to respect your time and help you succeed if you apply.

If you don't tick every box in the job description or think there are different ways to shine that our job ad doesn't quite capture, it's okay! We encourage you to apply anyway instead of not applying at all!

If there are any adjustments, we can make to help make the process easier for you, for example, if you have a disability or a different way of working that we should be aware of – please let us know, and we'll do our best to help.

If you want to build something that matters to the world and are ready to join our team on this journey, apply now!

Job posting details for Solutions Engineer (Post Sales) at Climate X in London - Hybrid. . ClimateTechList gathers 17,000+ job openings from over 790 climate tech companies and updates them daily.