Solar Quality Assurance Specialist

ES Solar is seeking a Solar Quality Assurance Specialist in American Fork, UT. The role involves ensuring customer satisfaction, diagnosing solar system issues, and building rapport with clients. Candidates should possess strong customer service and diagnostic skills, with at least one year of solar or similar experience. The position is full-time, with a pay range of $18.00 - $25.00 per hour and includes benefits like health and dental insurance.
Company Description: Energy Savers has been in business for 10+ years helping customers with increased energy efficiency savings. Our Solar Department (ES Solar) is the 9th fastest growing company in Utah, and has one of the highest battery attach rates in the country! We need qualified and personable representatives who see themselves in a career opportunity that can contribute to the honesty and integrity we strive for.
• Position Description: At ES Solar, our #1 goal is 100% customer satisfaction. As a Commissioning Technician you will be responsible for the initial operation of the solar system and building relationships with our customers. Having a mind for diagnosing problems is a must. Sometimes we must track down an issue between the solar panels and the solar inverter and so we require someone who is willing, if needed, to get into an attic to find the problem. You must also be able to lift a 50lb inverter and set it on a wall and be comfortable handling some minor electrical equipment and wiring.

This meeting with the customer comes at the end of the solar process. You will have the unique opportunity to build good rapport with the customer. How you communicate with the customer will either build confidence or decrease it. Like building a home, a customer has to go through several steps until their solar can be fully installed and operational. You must be skilled in working with people and de-escalating customers who may be frustrated with a step in the process.

You must also have a sales mindset. Customers will be happy to give you referrals if they feel like they are being taken care of. As you receive and contact those referrals you will have opportunities to set up solar appointments for possible sales. Any appointment you set that sells, you will get a commission from it.

We value good employees. ES Solar has a tradition that if we hit all our goals for the year, the company gets to go on a paid company trip. Once you have worked for a year in a full-time position, you will qualify for this trip.

Position Responsibilities and Qualifications:

Provide a great customer experience.

Diagnostic skills

Explain how solar works to the customer. Set expectations going forward. Help customers take advantage of the tax credits and different utility rebates that come with

Must have Solar Experience or similar diagnosing experience (1+ years is ideal)

Customer service skills are a must!

Problem solving

Must be able to keep on schedule. Must have own vehicle and valid drivers license.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person