Smart Energy Engineer

OVO Energy is seeking a Smart Energy Engineer to work in various locations across the UK, focusing on delivering exceptional customer service and smart metering installations. The role involves advocating for zero carbon living, engaging customers on energy efficiency, and ensuring high satisfaction levels. Candidates will work 42.5 hours per week, driving an EV van for work purposes, and may require travel for training and team connections.
Locations: Field Based - Shetland (ZE), Orkney (KW), Lewis and Harris (HS), Oban (PA), Falkirk (FK), Aberdeen (AB), Edinburgh (EH), Motherwell (ML), Newport (NP), Southampton (SO), Hereford (HR), North London (N), West Central London (WC), North/Northwest Wales (LL), York (YO), Inverness (IV), Bath (BA), Blackpool/Lancashire (FY), Perth (PH), Leicester (DE, NG & LE)
Salary: £35,950
Reporting to: Smart Team Manager

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

As a Smart Energy Engineer, you’ll be working at customers’ homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.

We want to work towards zero carbon living by giving people a tangible understanding of their carbon footprint and clear ways to reduce it, using technology to drive progress. Metering is right at the centre of providing customers with the inspiration, information, products and tools they need to take their homes and cars on the journey to zero carbon.

This role in a nutshell:

You will play a key role in supporting our customers and OVO onto the path of Zero Carbon by visiting our customers offering amazing Customer Service, carrying out Smart installs and offering fantastic energy efficiency.

As a team, you will safely carry out smart metering installations and maintenance, deliver fantastic customer service & offer fantastic energy efficiency to our customers.

You’ll be working 42.5 hours per week based in one of the areas above, some travel may be required for training, Team connections and to support our customer demand. The role also involves driving one of our fabulous EV vans for work purposes only.

Your key outcomes will be:

- Being a passionate advocate of OVO’s Plan Zero and energy efficiency, you’ll deliver the highest possible level of customer satisfaction by becoming a brand ambassador, understanding how you can make a difference
- Engaging with our customers on the benefits of smart meters including how to monitor and reduce their energy consumption
- With support and coaching from mentors and your Manager you will continue to develop
- Responsible for the whole customer experience, starting with ensuring you have the right materials stocked in your van, a proactive approach to pre-visit communication, whilst utilising strong technical skills to deliver exceptional service, getting it right the first time
- Adapt working methods to Installing Smart metering systems in a range of Customer environments. Identify where situations or conditions are to unsafe standards and take appropriate actions
- Always look for opportunities to work collaboratively with your peers and colleagues whilst having a flexible and responsive approach to ensure we always deliver on our customers’ needs
- Be a self-starter and take ownership to work on your own initiative by regularly refreshing knowledge and skills to ensure you’re up to speed on all technical, customer and procedural updates, adopting and applying new skills and working practices to enhance safety, member satisfaction and efficiency
- Carry out risk assessments to ensure safety of yourself, customer and their property. Use tools, equipment and PPE in a safe and appropriate manner
- Preferable experience on RTS/MRMM/THTC

Systems: Safety Culture, Bybox, Zeno, Smartphone / handheld device

You’ll be a successful Smart Energy Engineer here at OVO if you…

- Hold a CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma
- Have a minimum of 6 months experience as a Smart Energy Engineer / Dual Fuel Meter installer
- Hold a current full manual driving licence (with up to 6 points), which you can use in the UK
- Have a strong desire to learn and develop, using creative thinking and be able to adapt to new ways of working
- Demonstrate key behaviours that align with our OVO values, including understanding the power of getting things done better, together… being creative and enjoy solving problems, as well as thrive when moving quickly and working at pace
- Value different perspectives, skills and experiences. We create an inclusive working culture where people from all backgrounds can belong and succeed. That's why we welcome applications from all parts of the community
- Are comfortable talking to & helping our customers in their home
- Are great at multitasking and handling your time to get things done

What’s in it for you

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

You’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments etc

For your wellbeing
Gym membership, travel insurance, workplace ISA, will writing services, dental insurance etc

For your lifestyle
Extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home
Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers