Small Business Banker – VIC Metro (Melbourne Inner East)

NAB is seeking a Small Business Banker for the VIC Metro area in Melbourne. The role emphasizes customer-centric banking, fostering relationships, and providing tailored solutions for small business customers. Candidates should have lending experience in business or retail banking, strong relationship management skills, and a good understanding of the SME market. The position is part of a collaborative team focused on customer satisfaction and advocacy.
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the Small Business Banker role you will be joining a team that is nothing short of customer obsessed. Each day you will go above and beyond to
• Be part of a collaborative & high performing team
• Help deepen relationships and achieve stronger customer advocacy
• Leverage your access to market leading policies and products to support small business customers bring their business ideas to life

Your new role as a Small Business Banker awaits.

At NAB we believe; banking involves a trusted bond between banker and our customer. One of the ways we achieve this is by bringing the best of NAB to our customers, and backing their courage, creativity, and contribution, pairing it with the service and expertise they deserve!

Joining a team that’s customer obsessed, you will simplify complex processes to make customer experience simple, fast and easy.
• Keep things simple whilst managing small business lending requests up to $2 million, and home lending up to $5 million.
• Move with speed in this role to grow revenue and drive customer advocacy, to increase the portion of customers who consider NAB to be their Bank of Choice.
• Own it by understanding our customers’ needs to provide tailored holistic banking solutions.
• Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need
• Motivation to build genuine personal connections with our customers, empowering them to feel confident and bring their business dreams to life.
• Lending experience in business banking or retail banking
• Excellent understanding of the SME Market
• Strong customer and relationship management
• Problem solving, critical thinking and negotiation skills

We respectfully ask candidates to hold any questions for the phone interview, where we’ll discuss the role in detail and answer any questions. This helps to ensure a focussed, efficient and fair application process. The talent acquisition team looks forward to addressing all inquiries at that time if your application progresses.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.