Senior Service Manager

XNRGY Climate Systems is seeking a Senior Service Manager in Mesa, AZ to lead the development and deployment of their Service Operating Model. Responsibilities include improving service performance, managing customer relations, and overseeing budget management. Candidates should have 10 years of service leadership experience and a relevant degree. The role emphasizes a high-performance culture and requires occasional travel within the US.
Who are we?

XNRGY Climate Systems is a North American leader in sustainable design and advanced manufacturing of custom air treatment systems. We are focused on research and energy development, contributing to the reduction of carbon footprint.

We are excited to announce the opening of our new technology headquarters in Mesa, Arizona in 2025. This expansion reflects our commitment to growth and innovation in the climate solutions industry.

As part of this expansion in the US, XNRGY is seeking a qualified Senior Service Manager to join its team. Reporting to the QHSE Service Director, you will be responsible for leading the development and deployment of the Service Operating Model. Based in Mesa, Arizona, this crucial role will oversee the creation and implementation of processes and systems necessary to support warranty and claim management, handle support requests, and drive service parts sales. The successful candidate will foster a high-performance culture, ensuring excellence in service delivery and continuous improvement.

An overview of your responsibilities:
• Service Strategy: Review and propose adjustments to the current Service Operating Model to improve service performance and customer satisfaction that align with XNRGY’s mission, values, and business objectives
• Deploy Service Strategies: Leveraging internal and external resources, ensure the deployment of the Service Operating Model in line with project timelines. Drive a culture Safety and Quality first and ensure compliancy with industry standards and regulations (OSHA, CNESST)
• Customer Relations: Foster and improve relationship with customers by listening and searching for continuous improvement solution
• External Partner Management: Seek and develop external partnerships to adequately support volume increase, multiple site locations and expected response time in the CRAH business
• Performance Management & Development: Implement robust performance management frameworks (KPI), including coaching, training with his/her team
• Service Technology Management: Develop requirements for an integrated system to manage external requests (intake process) and service tech team T&L expenses. Maintain a cost-effective and creative mindset
• Budget Management: Develop and manage the service department budget/forecast activities, while ensuring cost-effective operations

What you'll need, among other things:
• 10 years of experience in service leadership roles within companies of scale
• Bachelor’s degree in mechanical engineering, HVAC Technology diploma, or a related field
• Industry experience in manufacturing
• Solid knowledge of CRM
• Proven track record in problem solving, process and system deployment
• Results-Driven Execution
• Change and team building leadership
• Good interpersonal relationships
• Willing to travel within the US

Why choose XNRGY!
• Competitive salary
• Annual bonus incentive
• Medical, dental and vision insurance
• 401 K
• Paid time off
• A dynamic team, open to change to bring its color
• Modern state of the art facility with industry 4.0 technology in Mesa, Arizona
• Being part of a green industry transformation
• Fast-growing dynamic environment where entrepreneurial spirit is recognized
• Inclusive and diversity-friendly environment
• Career advancement: XNRGY promotes internal promotion
• Electric charging stations

At XNRGY Climate Systems, we are committed to fostering a diverse and inclusive workplace. We

believe that a variety of backgrounds, experiences, and perspectives are essential to driving innovation and achieving success. We welcome individuals who share our passion for sustainability and who are eager to contribute to a more positive environmental future.

Are you ready to join our driven team? Join a company that values courage, community, climate, customer and coherence. Be part of carving our footprint and joining a winning team!