Senior Project Manager - Environment Testing

Eurofins is seeking a Senior Project Manager for Environment Testing in Lancaster, PA. The role involves managing client projects, providing customer service, and coordinating laboratory operations. Responsibilities include communication with clients, project setup, sample receipt, reporting, and invoicing. Candidates should have a bachelor's degree or equivalent experience, 2-4+ years in customer service, and strong attention to detail. This is a full-time position with a pay range of $50-60k/year.
Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Position Summary:

The Senior Project Manager is the liason between the client and the lab, providing exceptional customer service to both internal and external clients for routine and non-routine projects

Essential Duties and Responsibilities:
• Customer Service/Project Management
• Communicate with clients and the laboratory regarding general/technical issues and questions about analyses, turnaround times, sample status, results etc. via phone and email
• Provide verbal and written quotations
• Review client requests and requirements for projects
• Coordinate complicated routine and non-routine client projects from beginning to end
• Obtain appropriate work authorization documents
• Identify and investigate any administrative or technical problems and coordinate resolution/corrective action
• Project Set-up
• Creates projects in LIMs based on quotes, existing projects or information provided by the client
• Creates bottle orders
• Schedules courier as needed
• Perform updates to existing Projects when needed
• Sample Receipt
• Reviews sample logins
• Generates subcontract paperwork
• Sends client sample receipt confirmation
• Reviews draft invoice
• Confirms that any client needed information is recorded in LIMs
• Reporting
• Creates and issues final deliverables
• Invoicing
• Reviews final invoice before issuing to client
• Performs invoice corrections as needed
• Assist with financial, purchase order and late payment issues as needed
• Other
• Regular attendance and punctuality
• Serves as a mentor to less experienced Project Managers
• Other duties as assigned

Role is 1st shift, 8am-5pm M-F

Qualifications

Basic Minimum Qualifications:
• Bachelors degree in related field (4 years of client relationship experience in a laboratory setting may substitute for a degree
• 2-4+ years of customer service experience in an environmental science or related field
• Previous relevant experience
• Computer proficiency
• Authorization to work in the United States without restriction or sponsorship

Ideal Candidates will have:
• Strong attention to detail
• Previous Project Management experience, preferably in a lab setting
• Proficient with various computer programs including Word, Excel, Outlook, etc.
• Professional communication skills

Additional Information

Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.

Pay range: $50-60k/year

Please note - Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralized and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.