Senior Consultant - Quality & Operations

Ashurst is seeking a Senior Consultant in Quality & Operations in Melbourne, VIC, Australia. This role involves supporting the Risk Advisory team by ensuring high-quality service delivery, coordinating client feedback, developing best practices, and managing knowledge resources. Candidates should have at least 4 years of relevant experience and strong Microsoft skills. The position offers opportunities for career progression and is part of a collaborative and innovative work culture.
Description

Ashurst Risk Advisory was created to respond to client demand and is designed to provide risk expertise that complements Ashurst's core legal services.

With dedicated teams of legal and risk professionals working side by side, it brings together the technical expertise and critical thinking required to operationalise laws and regulations and help clients to achieve their goals.

We provide the opportunity to work with an expertise-led team that has been consistently growing since its inception, and is dedicated to collaboration, diversity, transparency and innovation. Our vision is to create a unique culture in the consulting market based around a flat, collaborative structure that offers everyone the opportunity to work closely with Directors, Partners and clients on engagements. This means you have on the job training with your leaders, direct involvement with business development, clear recognition for your performance, and greater career opportunities.

We also offer award winning Learning & Development and Diversity & Inclusion programs, dedicated coaching programmes, and a range of benefits including, subsidised gym membership, discounted health insurance, complimentary health and wellbeing support programs, study support, eligibility for discretionary annual bonuses, flexible working, and 26 weeks parental leave, to name a few.

The Opportunity:

As a result of exponential growth, we have a newly created role in our Quality & Operations team supporting Ashurst Risk Advisory. This role is the backbone of the practice and is heavily involved in ensuring we operate at the highest standard for our clients, both external and internal.

We are an interactive, fast paced team working as a trusted advisor to help the Risk Advisory partners and staff manage regulatory, professional and Ashurst requirements to ensure the quality delivery on a wide range of client projects, as well as focusing on making quality, risk management, and compliance simple and sustainable.

Your day-to-day tasks will vary but include:
• Co-ordinating our client feedback (listening) process - coordinating meetings with client representatives, partners and BD personnel who conduct meetings, pre and post meeting sessions;
• Development of best practice and knowledge (precedent) materials - such as the creation of templates, checklists and other artefacts, their ongoing maintenance and finalisation; and
• Creating, updating and editing content, and coordinating updates of our SharePoint intranet site; including coordination of our knowledge management.

By working with partners and staff, you will have every opportunity to develop a high profile within Risk Advisory and the firm, with opportunities for career progression for the right candidate.

A full job description including a breakdown of responsibilities can be found attached to the role on our careers page http://careers.ashurst.com/

We are interested in hearing from people who have:
• At least 4 years' experience in a consulting, administrator or quality coordinator role, ideally within a professional services/consulting environment;
• Intermediate to advanced Microsoft skills, in particular SharePoint, Microsoft Excel is critical;
• Integrity and professionalism to manage confidential and sensitive information;
• Excellent verbal/written communication skills and customer service skills;
• The ability to manage projects independently with excellent organisational skills;
• Reliable, consistent work quality and commitment; and
• You're excited to work in a team that allows you to take on more responsibility, manage multiple priorities and proactively get involved in a range of work, including client interaction and business development.

We value diverse perspectives at Ashurst, so even if you don't feel you meet all of the requirements, we still encourage you to apply.

For more information or if you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact: globalresourcing@ashurst.comfor a confidential conversation.

If you are interested in this opportunity, please apply directly to Ashurst. We prefer to talk with you personally and are not accepting applications from recruitment agencies.