Senior Commercial Corporate & Investment Bank Technology (CCIBT) Systems Operations Engineer

Wells Fargo is hiring a Senior Wires Support Engineer in Charlotte, NC, for their Commercial Corporate & Investment Bank Technology team. The role involves supporting Money Transfer System applications, managing operational activities like incident handling, and ensuring system reliability and performance. Candidates should have extensive experience in systems engineering, application support, and various technologies including Kubernetes and MongoDB. This position is not remote.
About this role:
Wells Fargo is seeking a Senior Wires Support Engineer in Technology as part of Commercial Corporate & Investment Bank Technology (CCIBT) engineering and transformation office. Learn more about the career areas and lines of business at wellsfargojobs.com .
The position supports Money Transfer System applications (Domestic and International). As a part of the support, the team member is expected to provide day to day support / operational activities related to EMTS and GMTS. This includes alert handling, taking care of the incidents, handling start of day / end of day activities, Service requests, Changes and Problem management.
In This Role, You Will
Platform & Reliability EngineeringEmbed SRE and production engineering principles into Payments Modernization from design through early life supportDefine and validate non-functional requirements (NFRs) covering resilience, scalability, observability, recovery, and operabilityDrive replay, retry, and exception-handling validation for event-driven payment flowsLead capacity and performance testing, including volume growth and peak event scenarios (e.g. FedNow, CHIPS, SWIFT)Service Transition & Operational ReadinessOwn Permit-to-Operate readiness across environments (NFR Testing)Define cutover, shadow support, and early life support modelsEnsure runbooks, support procedures, on-call readiness, and escalation paths are production-grade before go-livePartner with Change Assurance to apply risk-based release controls, canary/blue-green strategies, and rollback automationObservability & StabilityImplement end-to-end observability across Kafka, MongoDB, API layers, and downstream payment componentsDefine and monitor SLOs, error budgets, and golden signalsReduce alert noise through signal design, correlation, and automationAnalyze early defects and exception patterns (ACK/NACKs, business errors) to drive stabilizationChaos Engineering & Continuous ImprovementDesign and execute controlled failure testing (chaos engineering) to validate recovery patterns and blast radiusLead blameless RCAs, ensuring corrective actions are owned and recurrence is preventedDrive continuous service improvement (CSI) initiatives, including automation, resilience uplift, and technical debt reductionRequired Qualifications:4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education2+ years of application support experience2+ years of Application Frameworks experience in Spring Boot, Spring WebFlux, etc.2+ years of Data Stores & Caching experience with MongoDB, Redis2+ years of Platform experience in Kubernetes / container orchestration2+ years of CI/CD & Automation experience in Progressive delivery, automated rollback, reliability-as-code conceptsDesired Qualifications:2+ years of Resilience experience with Resilience4J, retry/replay patterns2+ years Observability: Distributed tracing, metrics, logging, SLO tooling2+ years Testing & Resilience Validation: BlazeMeter, Chaos MonkeyStrong experience in SRE, Production Engineering, Platform Engineering, or Service Transition within a complex technology or financial services environmentDemonstrated ability to productionize new platforms, not just support themSolid understanding of high-value payment systems (Wires, RTP, SWIFT, CHIPS, FedNow) and their operational risk profileExperience working with event-driven, distributed architecturesProven ability to partner with engineering teams while representing the production and operational lensComfortable operating in early-stage, ambiguous transformation environmentsStrong communication skills, with the ability to explain technical risk to senior stakeholdersJob Expectations:Ability to work on-site at posted locationRelocation assistance is not available for this positionVisa Sponsorship is not available for this positionPosting Locations: 300 S Brevard St., Charlotte, NC 28202194 Wood Ave S, Iselin, NJ 088302800 S Price Rd., Chandler, AZ 85286Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$41.83 - $80.77
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.Health benefits401(k) PlanPaid time offDisability benefitsLife insurance, critical illness insurance, and accident insuranceParental leaveCritical caregiving leaveDiscounts and savingsCommuter benefitsTuition reimbursementScholarships for dependent childrenAdoption reimbursementPosting End Date:
1 Feb 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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