Senior Business Healthcare Analyst

Indigenous Pact PBC, Inc. is hiring a Senior Business Healthcare Analyst to manage strategic care operations across multiple healthcare facilities in California and Washington. This leadership role involves operational strategy, business analysis, and improving health outcomes for Native Americans. The position requires local and national travel (up to 25%) and focuses on enhancing healthcare delivery models and performance through innovative solutions.
Location: California

Indigenous Pact is a public benefit corporation that is committed to health equity in Indian Country. Our vision is to create sustainable revenue streams, increase access to care, and improve health outcomes for all Native Americans. If you are interested in contributing to a Native-centered organization that is committed to making a difference, consider a job with Indigenous Pact.

Established in 2017 Indigenous Pact PBC, Inc., a certified B-Corporation, set out on a mission to create health equity for American Indians and Alaskan Natives. As part of a global movement of certified B-Corporations, we aim to balance purpose and profit by meeting the highest social, environmental, legal, and public standards to build a more sustainable and inclusive economy.

Indigenous Pact’s dedicated, experienced, and knowledgeable team brings decades of experience working in Indian Country. We help strengthen and improve the sustainability of Tribes and Tribal Organizations' health, wellness, and long-term care programs and services. Indigenous Pact specializes in developing customized and turn-key solutions to generate sustainable revenue, increase healthcare access, and improve health outcomes for all Native Americans.

Job Description
• Job Title: Manager, Strategic Care Operations (Healthcare)
• Base Salary: $90,k, based on experience and skill set
• Location: West Coast, United States (Washington/California)
• Travel Requirements: Local and national travel required - up to 25%
• Reports to: Chief Experience Officer

Job Summary:

The Manager of Strategic Care Operations (Healthcare) reporting directly to the Chief Experience Officer ( CxO ) is a critical leadership support role providing high-level operational, strategic, and solution design and business analysis support across a multi-state region encompassing more than 10 health care business operations /clinics (care communities) . This individual acts as an extension of the CxO , facilitating effective decision-making, driving key operational initiatives, finding innovation in current business operations and processes, and ensuring seamless execution of operational strategies related to our care business operations, client and tribal leader relationships, care delivery, member experience, and financial performance.

This role requires a highly organized, strategic and tactical operational thinker with exceptional communication and interpersonal skills, a deep understanding of healthcare delivery, and a proven ability to manage complex care operations. An individual who takes has a passion for innovation within healthcare and a positive can-do roll up the sleeves attitude is an ideal for this position!

Essential Job Functions :
• Strategic Healthcare Operation Strategy Planning and Execution: As a Strategic Operations manager you will play a role in supporting our health care organization in defining, executing and operationalizing next generation healthcare delivery models, including business plan development, business performance, and initiative management. Working with care delivery leaders and team members conduct care delivery, business operations, and member experience insights, identify opportunities for improved performance and scaled operations through innovation, service design, and practice transformation.
• Operational Management & Support: Work closely with the CxO to advance care, member experience, innovation, care across geographies and care communities, this includes monitoring key performance indicators (KPIs) and developing strategies for improvement.
• Support for Care Delivery and Business Operations Leaders :
Works across multi-states, regions, and business units (care communities) to assist care team leaders in preparing for monthly business reviews, resolution of customer requests, healthcare system connections s, and other healthcare delivery partners. Prepare presentations, reports, and other materials for tribal and healthcare partner meetings.
• Member Care Delivery and Experience: Collaborate with clinical leadership to enhance member care delivery, improved the overall experience, and outcomes. Analyze member and employee satisfaction data and develop initiatives to address areas for improvement.
• Physician & Staff Management :
Support the CxO and CMO in managing relationships with physicians and staff across and within our care communities. Facilitate communication, address concerns, and ensure a positive and productive work environment.
• Health Care Operations Solutioning, Analysis and Documentation: Analyze care operations, document workflows, implement improvements, and assist leaders in scaling and streamlining operations. Assist care leaders to achieve stated objectives and continuously improve operational performance and the member experience.
• Support Care Operations Decision Making: Organize and prioritize critical issues and required information for the C-Suite to facilitate efficient decision making. Assess inquiries directed to the C-Suite, determine the proper…