Senior Bicycle Mechanic - Cycles BC

Specialized Bicycle Components, Inc. is hiring a Senior Bicycle Mechanic for their Life Cycles store in Abbotsford, BC. This full-time position involves providing exceptional customer service, technical expertise, and support to riders. The mechanic will work directly with customers, assist with bike sales, and maintain store cleanliness. The role emphasizes collaboration and enhancing rider satisfaction while meeting sales and profitability goals.
Position: Senior Bicycle Mechanic - Life Cycles BC

Senior Bicycle Mechanic - Life Cycles - Abbotsford, BC
Senior Bicycle Mechanic - Life Cycles - Abbotsford, BC

Apply locations Canada, BC, Abbotsford, Life Cycles (Store) time type Full time posted on Posted 2 Days Ago job requisition R0010442

ABOUT SPECIALIZED

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.

In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized.

JOB SUMMARY

A Bicycle Mechanic is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstanding in-store brand experiences. A Bicycle Mechanic works directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better.

Bicycle Mechanics work collaboratively and hands-on with staff and local riders as a host, mentor, brand advocate, and technical service ace. The Bicycle Mechanic provides exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.

HOW YOU’LL MAKE A DIFFERENCE
• Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.
• Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert.
• Assists customers in an enthusiastic and courteous manner; provides “wow” customer service.
• Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs.
• Advises and assists customers with their product/service selection without bias.
• Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.
• Assists with bike sales with technical consulting, and any other bike floor duties as needed.
• Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction.
• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty.
• Proficiency in Lightspeed point of sale systems and store operational websites.
• Regular, dependable attendance and punctuality.

WHAT YOU NEED TO WIN
• Passion for cycling and the Specialized brand.
• Minimum 2 years of experience with bike mechanic work.
• Bike shop / Bike mechanic experience preferred.
• Excellent communication with the ability to effectively interact with riders and team members.
• Must be able to work as business dictates which includes weekends.
• Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching.
• Able to lift at least 50lbs. or more and use proper lifting skills.

TELL ME MORE
• Short and Long Term Disability.
• Employer-sponsored health care option for individuals and families.
• Company sponsored life insurance.
• Optional Term Life Insurance.
• Optional Critical Illness insurance.
• Optional Critical Accident insurance.
• Competitive vacation package*
• Paid company holidays.
• Employee discounts on all product.
• For eligible employees

Here at Specialized we believe that bikes have the power to change…