Seasonal Customer Love Associate (Remote - TX based)

Reformation is hiring a Seasonal Customer Love Associate based in Texas for a remote position. The role involves providing exceptional customer service, fostering long-term client relationships, and efficiently processing orders. Candidates should be organized, empathetic, and passionate about the brand's sustainable mission. The position offers flexible scheduling and potential for permanent roles based on performance. No specific degree is required.
About the position

Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. Setting an example for the industry, Reformation remains at the forefront of innovation in sustainable fashion—running the first sustainable factory in Los Angeles, using deadstock and eco fabrics, tracking and sharing the environmental impact of every product, and investing in the people who make this revolution possible. The brand has also established itself as a pioneer in retail innovation, developing an in-store tech concept that brings the best of its online experience to its physical doors. We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2. Here at Ref, we put people first. We know that you can't innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together and make a real impact along the way.

Responsibilities
• Provide consistently magical customer service across all customer service channels
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• Deliver and foster a culture of an excellent customer experience through a customer-first mindset to build long-term loyal client relationships
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• Consistently meet and exceed performance goals
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• Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
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• Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
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• Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
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• Get to know the ins and outs of all aspects of the business and gain exposure to different teams

Requirements
• Smart, incredibly organized, and driven towards excellence
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• Passionate about Reformation’s mission and products
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• An incredibly friendly person who loves interacting with people and never loses their cool
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• Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
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• Positive and willing to take on any task, big or small
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• Strong communication skills across all customer service channels, including email, text, and chat
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• Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
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• Flexible and able to work in a constantly changing environment
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• Productive, focused work style to successfully meet case volume expectations

Nice-to-haves
• Prior experience on an e-commerce customer service team
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• Proficiency with Kustomer and Google Suite

Benefits
• Flexible scheduling
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• Opportunity for additional hours during winter peak season
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• Consideration for permanent roles based on performance