Retail - Bike Technician

Dick’s Sporting Goods is seeking a Retail Bike Technician in Scottsdale, AZ. The role involves conducting bike repairs, providing exceptional customer service, and maintaining a clean work area. Candidates should have technical expertise and strong communication skills. Responsibilities include diagnosing bike issues, educating customers, managing inventory, and collaborating with team members. The position is full-time, with a salary range of $22K–$37K annually, and no degree is required.
Are you passionate about cycling and have a knack for fixing bikes? Do you have a strong attention to detail and a desire to provide exceptional customer service? If so, we have an exciting opportunity for you! Join our team at Dick's Sporting Goods as a Retail Bike Technician and be a part of a dynamic and fast-paced environment. As a Bike Technician, you will play a crucial role in helping our customers maintain and repair their bikes, ensuring their safety and satisfaction. We are looking for individuals with technical expertise, excellent communication skills, and a friendly attitude. If this sounds like you, read on to learn more about this exciting position!

Conduct bike repairs and maintenance for customers in a timely and efficient manner.
Assess and diagnose bike issues accurately and recommend appropriate solutions.
Keep up-to-date with the latest bike technology and industry trends.
Educate customers on proper bike maintenance and care.
Provide exceptional customer service and address any concerns or questions regarding bike repairs.
Ensure all repairs and services are completed to company standards and policies.
Maintain a clean and organized work area.
Order and maintain inventory of bike parts and tools.
Collaborate with other team members to ensure efficient and effective operations.
Stay updated on store promotions and sales to provide customers with the best options for their bike needs.
Meet and exceed sales goals by offering additional services or products to customers.
Follow all safety protocols and procedures to ensure a safe working environment.
Train and mentor new team members on bike repair techniques and customer service.
Keep accurate records of all repairs and services performed.
Continuously seek opportunities for improvement and provide feedback to management.

Dick’s Sporting Goods is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.