Recycling Customer Account Coordinator

Pratt Industries seeks a Recycling Customer Account Coordinator in Conyers, GA. The role involves supporting sales teams, providing customer service, managing account updates, and performing miscellaneous accounting duties. Candidates should have at least 5 years of customer service experience and strong Microsoft Office skills. Benefits include paid holidays, insurance, 401(k) matching, tuition reimbursement, and paid parental leave. The position requires adherence to safety guidelines and may involve travel.
Pratt Perks:
• Paid Holidays from DAY ONE
• Insurance benefits and wellness reimbursement program within ONE MONTH of hire
• 3 Months: 401(k) with match
• 12 months: FULL tuition reimbursement and PAID childbearing/parenting leave

Position Summary: Provide support for Sales Reps/Managers. Must be able to assist Reps with reporting to Vendors.

Essential Functions/Position Responsibilities:
• Responsible for delivering “world class” customer service, phones, email etc.
• Responsible for positively supporting the department's total integration model
• Creating/Updating/Cancellation of accounts as well as potential research required in multiple software systems (SAP/cieTrade/Fleet Software)
• Responsible for all customer service duties including internal and external customers
• Responsible for miscellaneous accounting duties, which include but is not limited to payment status of loads; AP Debit/Credit memos
• PO's for Wire Orders/Wire charges
• Responsible for collecting and compiling data for reports as requested
• Responsible for special projects (assignments) and process improvement initiatives as needed
• Responsible for other duties as assigned or required
• Internal Fleet Software Data Entry as needed/required
• Sales Support (reporting/account research)
• Update/Maintain all pricing for fiber Vendors
• Maintain conditions for processing fees, pull charges, FSC for vendor accounts
• Issue monthly remittances for ALL Reps as needed
• Correlate with SAP Vendors all pertinent documentation for new fiber Customers/Vendors into Workflow program
• Follow all company policies per Employee Handbook & Code of Conduct.
• Follow all company safety guidelines.
• Performs other job-related duties as assigned.

Hiring Requirements/Preferences:
• High School or general education plus additional specialized training including in depth knowledge of customer service support processes and procedures. College degree preferred.
• Minimum 5 years related experience in customer support, service or sales function, preferred.
• Strong working knowledge of the use and application of Microsoft Office suite software products.
• Demonstrated superior oral communication skills and the ability to listen carefully to others, obtain clarification and speak clearly and persuasively in positive or negative situations.
• Demonstrated ability to retain highly confidential and business propriety information.
• Demonstrated accuracy, thoroughness and attention to detail.
• Demonstrated ability to effectively manage multiple and changing work assignments priorities.
• Strong working knowledge of the use and application of Microsoft Office suite software products.
• Ability to multi-task and cross train easily
• Professional Attitude & conduct to co-workers, supervisors and the general public at all times.
• Multi-task, interpersonal communication, problem solving, and time management skills are needed.
• High degree of safety awareness and safety discipline
• Strictly adhere to safety requirements and the policies and procedures as outlined in the Employee Handbook.
• Wear personal protective equipment (PPE) in designated operations and production areas as stated by PRATT Safety and OSHA.
• Willing to travel and work away from home when and if required.
• Be willing to work nights and weekends when necessary.
• Have the willingness to work in a team environment and assist co–workers or supervisors with other duties as required.
• You will be expected to be flexible to the needs of our business, as we continually strive to meet and exceed the needs of our customers.
• Random and Suspicion Drug tests are performed
• Please be aware that you must successfully complete a drug screen and background check in order to be hired into the Pratt Industries.
• Be at least age 18 years of age due to nature of working environment.
• The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

Requirements:

Based out of the Recycling office in Conyers, GA.