Program Specialist (TDM Programs Level I/II)

Trilon Group is hiring a full-time Program Specialist (TDM Programs Level I/II) in Los Angeles, CA. The role involves applying transportation demand management principles to implement programs that shift travel behaviors within communities. Key responsibilities include outreach, data collection, relationship building with clients, and campaign development. The position supports sustainable transportation initiatives and aims to connect people with their communities.
Program Specialist (TDM Programs Level I/II)

Department: Transportation Demand Management (TDM)

Employment Type: Full Time

Location: Los Angeles, CA

Reporting To: Jossimar Fuentes

Compensation: $65,000 - $75,000 / year

Description
Alta Planning + Design seeks a TDM Program Specialist Level I-II for our Los Angeles office. This role is a great opportunity for someone who believes in the importance of active, multimodal, and sustainable transportation. If you are looking to join an innovative organization and do work that connects people to places while advancing social justice, safety, and environmental resilience, apply with Alta today!

About Alta
Alta Planning + Design is a sustainable transportation company dedicated to creating active, healthy communities through planning, landscape architecture, engineering, and education/encouragement programs. Alta was founded in 1996 when communities were calling for safer streets for people walking and bicycling as the non-motorized transportation movement developed into a profession in the United States. We pioneered the field of active transportation, evolving our planning and design work into a visionary global practice that empowers people to live active, healthy lives and gets them to where they need to go.

Our core values and work bring about positive change by creating places that are geared toward moving people rather than cars, connecting community members to daily needs and human experience, and empowering every person to live an active healthy life. As a global leader in mobility innovation for over 26 years with over 230 staff, we are dedicated to connecting people to places by working across disciplines and scale to address social justice, safety, and environmental resilience.

Day to Day
While no two days in this role are exactly alike, here are common work activities that will make up your week:
• Applying transportation demand management (TDM), business, and organizational development principles to help shape and implement successful projects, programs, and initiatives supporting multiple Transportation Management Associations (TMAs) across the Los Angeles region.
• Shaping and implementing programs focused on shifting travel behaviors within diverse communities. Many programs are commute-focused and directed at employers and employees, while some are directed to residents and the community.
• Directing and participating in employer-facing outreach, sales, and partnerships, with the support and collaboration of other team members and local partners
• Leading, planning, and staffing outreach efforts such as community events, transportation fairs, employee benefits fairs, lunch and learns, and other in-person engagement tactics.
• Supporting data collection tasks required to inform program measurement and evaluation, potentially including surveying and focus groups, with a strong data-led approach to decision-making.
• Establishing and nurturing long-term relationships with clients, including understanding needs, expectations, and challenges and ensuring they feel valued, understood, and supported.
• Developing transportation mode-specific campaigns, such as Bike to Work Day, travel behavior incentive programs, and Try Transit events.
• Program and campaign monitoring and administration, specifically keeping all stakeholder facing information up to date like campaign challenges and leaderboards.
• Guiding clients with your expertise in local TDM ordinances and regional air quality standards, including South Coast AQMD rules and metrics, to ensure program compliance and contribute to regional sustainability and emissions reduction goals.
• Actively engaging in continuous learning and integrating this knowledge into projects, including an understanding of emerging tools and techniques in the marketing field as they apply to our work. This may involve trainings, workshops, regional conferences, and self-guided learning.
• Assisting project managers with project management work, including grant writing and reporting, data analysis, project reports, invoicing, and budgeting.
• Apply knowledge of sustainable transportation and behavior change principles to develop and implement strategies that reduce single-occupancy vehicle use and support mode shift goals aligned with local and regional TDM objectives.

Qualifications

Required
This position requires a combination of skills, experience and education including, but not limited to
• Two or more years of full-time professional experience
• Ability to pass a Homeland Security background check
• Ability to travel to various locations, including West Los Angeles, Santa Clarita Valley, Inglewood/South Bay, and the local Alta office two to three days per week.

Skills, Knowledge, and Abilities:
We understand that job descriptions often demand excellence in every area, so we’ve thoughtfully divided our requirements into essential and desirable skills. This helps both of us determine if this role is the right long-term fit. Our ideal candidate has diverse skills and abilities and can contribute across various tasks and challenges.

Here’s a look at what we envision for the person in this role:
• Managing Programs and Projects: You possess an effective process in place to get work done, and to prioritize resources, initiatives, and timelines to exceed goals. You have:
• Organizational skills and commitment to quality.
• Strategy development and management skills to guide projects and/or programs across the finish line.
• Comfort with stakeholder management to help frame and drive projects successfully.
• Team-building skills that result in excellent outcomes, happy teammates, and award-winning programs.
• Strong communication with team members and clients on the timeline of deliverables and tasks.
• Collaborating and communicating with people: You thrive when working with others and don’t hesitate to engage with your audience. You have:
• Engaging and persuasive presentation skills (specifically making visually engaging presentations/content/delivery to varied audiences).
• Experience leveraging interpersonal communication skills to achieve common goals.
• Experience contributing to teams of varied sizes, locations, and forms.
• Experience with building and maintaining strong stakeholder relationships.
• Experience developing local knowledge in diverse communities as a tool for in depth communication with said communities.
• Sales: This role is not a traditional sales role, but one of the activities will be connecting with businesses and their workforces to collaborate with the Alta team and our client(s) to improve mobility and change commuting. You should be comfortable with:
• Making connections and building relationships, then supporting those connections over time through the transportation services we provide on behalf of our clients.
• Networking with partners, stakeholders, community members, and elected officials at events, regional conferences, or meetings.
• Working with tools: You have experience with software, including:
• Microsoft Office tools (e.g., SharePoint, Word, Excel, PowerPoint, etc.)
• Hybrid working tools (e.g., Teams, Zoom, Sharepoint, etc.)
• Project management software (e.g., Wrike, Basecamp, Asana, etc.)
• General understanding of other platforms that directly aid in program delivery.

Other Desired Qualities:
• Knowledgeable (or highly curious) about behavior change, sustainability, transportation, TDM, city planning, community development, economic development, or related fields
• Desire to positively affect the community, region, and environment
• Hands-on contributor
• Eagerness to build and refine your skills
• Bachelor’s degree in a relevant field
• Experience working for a consulting firm, non-profit organization, or in a similar environment

What We Offer
Flexible Schedule
Alta offers a flexible, hybrid work schedule where most employees work from home three days per week. In-office days support our collaborative culture, one of our core values.

Compensation

The pay range for this job in Los Angeles is $65,000-$75,000 annually. Placement within the range is based upon experience, skill-sets, and qualifications.

Benefits
Alta offers comprehensive benefits to all full-time employees:
• Medical: PPO or HSA medical plans
• Dental/Vision: PPO
• Life Insurance: Alta pays 100% of the premium for life and AD&D, equal to your base compensation
• 401(k): Alta provides a match up to 3%
• PTO: 21 days accrued annually to start
• Holidays: 11 total company paid holidays
• Paid Parental Leave/Short-Term Disability
• Additional Benefits: Wellness reimbursement up to $800 annually, Alta Gets Around benefit of up to $900 annually, 5-year travel award, and professional development opportunities

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