Principal Business Consultant - Jemena Networks

Jemena is seeking a Principal Business Consultant in Melbourne, VIC, with significant experience in the utilities/energy sector. The role involves collaborating with digital and business teams to enhance processes and improve customer experiences. Candidates should have knowledge of regulatory compliance, asset management, and strategic challenges in the utilities industry. Strong stakeholder engagement and communication skills are essential. A relevant tertiary qualification and extensive business analysis experience are required.
Business Analyst Lead / Principal BA with Utilities / Energy industry experience to support Jemena Networks

Who We Are

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 3000 team members, consistently strive to make a difference in the communities we serve.

Overview Of Our Role

At Jemena, we’re looking for a Principal Business Analyst(Consultant) who thrives on collaboration, problem-solving, and creating positive change. In this role, you’ll build strong relationships between our Digital and business teams with Electricity and Gas at Jemena, using your expertise to guide solutions that enhance processes, improve experiences, and deliver meaningful outcomes.

You’ll partner closely with stakeholders, ensuring business needs are understood and solutions are designed with care. With a focus on people, customer journeys, and transformation, you’ll help shape strategic decisions and influence digital-led improvements that make a real difference. Your ability to bring teams together, navigate priorities with empathy, and champion inclusive solutions will be key to your success.

A Little About You
• must have significant experience in the utilities industry (Gas and Electrcity)
• understanding of strategic challenges in the utilities industry and implications of the energy transition
• regulatory Understanding – Strong knowledge of asset lifecycle management, risk-based maintenance, and regulatory compliance within the utilities sector
• understanding of organisational structure and operations, in areas such as customer innovation, utility metering and revenue, asset management, field management or construction
• experience working in a Consulting capacity or for a consultancy company advantageous
• ability to engage stakeholders at all levels, communicate complex ideas with clarity, and guide decision-making in a supportive and solutions-focused way. Work closely with solution managers, and architects to align business needs with strategic goals
• balanced approach to strategy and execution, combining long-term planning with hands-on collaboration to understand and shape business needs
• facilitate workshops and present insights confidently, engaging audiences up to General Manager (GM) and occasionally Executive General Manager (EGM) levels to drive informed decision-making

Qualifications / Certifications & Skills
• relevant tertiary qualification in IT, Business, Commerce, Project Management, or a related field, combined with in-depth and extensive experience in Business Analysis, bringing both expertise and a growth mindset
• understanding of how different parts of a business connect, with experience in one or more of the following areas: customer innovation, utility metering and revenue, asset management, and construction
• experience using collaborative tools and techniques for key Business Analysis functions, including process mapping, requirements gathering, and benefits tracking, to support effective decision-making
• strong foundation in Service Design tools and techniques, such as market research, business model canvas, and test-and-learn approaches (e.g., innovation, prototyping), ensuring customer-focused and practical solutions.

Why you should come and work for us

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry.

Recruitment Process

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.