Platform Operations Expert

Shippit is hiring a Senior Technical Support Engineer for their Customer Support team in Sydney, NSW. The role involves resolving complex technical issues for Podium merchants, providing dedicated support, and collaborating with teams. Requirements include technical support experience and strong communication skills. Shippit offers a flexible hybrid work model, employee share options, and a supportive culture. The company is recognized as a top workplace in 2023.
About Shippit

As Australia's best connected shipping software, Shippit is revolutionizing the logistics industry. With a mission to positively impact the planet, we've achieved 100% Carbon Neutral deliveries through our platform. Our team shares our successes and rewards employees with our Employee Share Option Plan. We're committed to creating a workplace where everyone feels valued and empowered to grow.

The Senior Technical Support Engineer Role

We're seeking an experienced Senior Technical Support Engineer to join our Customer Support team. This individual will work closely with Podium merchants to resolve complex technical issues and provide solutions that maximize the value of Shippit's platform. Key responsibilities include providing dedicated customer support, logging and resolving issues in a timely manner, conducting real-time discovery and monitoring, and collaborating with cross-functional teams to address technical challenges.

Requirements for this role include proven experience in technical support or a related field, strong capabilities in developing tailored statements of work and solution documentation, and excellent verbal and written communication skills. Preferred requirements include exposure to a high growth / startup culture, high level knowledge or experience working in logistics or a comparable industry, and natural investigation and triaging skills to troubleshoot the core customer issue.

Benefits of Working at Shippit
• Flexible hybrid - ability to mix your working week between The Shippit office and your home office
• We are all builders - we share our successes, be rewarded with our Employee Share Option Plan
• Family & paw friendly - generous parental leave policy and pet-friendly office
• Be healthy - Wellbeing Policy with a strong focus on whatever makes you feel good from inside out.
• Enrich your life - travel and explore the world through the flexibility to temporarily work anywhere, yes anywhere in the world for up to 2 weeks of the year
• Fuel your growth journey - Unlocking your potential with a blend of in-person and online learning and development opportunities
• Be comfortable - Casual Friday everyday
• We love to have fun - Team outings, weekly lunches, team events, loaded pantry and the list goes on…

Culture at Shippit

We're a phenomenal place to work, ranked #6 Best Place to Work by AFR in 2023. Our recruitment process is straightforward: phone screening, Hiring Manager Interview, Technical/Functional Interview, and Values Interview. We commit to responding to every applicant through the Circle Back Initiative Employer.