OSWW Field Ops. Program Coordinator II

The State of South Carolina is hiring an OSWW Field Ops Program Coordinator II in Columbia, SC. This role involves overseeing the Onsite Wastewater Program, providing leadership, customer service support, and ensuring efficient processing of applications. Responsibilities include supervising a team, assisting with ePermitting, and maintaining communication with customers. Candidates should have a relevant degree or equivalent experience. The position offers job stability, benefits, and opportunities for career growth.
Job Responsibilities

Careers at SCDES: Where Passion Meets Preservation

Do you love South Carolina and protecting the environment?

Come join our team at SCDES, put your passion to work with us!

We are dedicated to protecting the state of South Carolina and we would love to have you as a member of our team!

Science | Service | Sustainability

About The Role

Under general supervision, the OSWW Field Ops. Program Coordinator II supports the Bureau of Regional and Laboratory Services’ Onsite Wastewater (OSWW) Program by providing leadership, guidance, and daily oversight to the program. In this role, you will oversee program operations where needed throughout the state, support customer service functions, and ensure the consistent and accurate processing of OSWW applications and permitting documentation. As a primary point of contact for internal and external customers, you'll assist with ePermitting processes and help maintain program efficiency by monitoring application workflows and processing times. As a representative of the bureau, you will provide technical and administrative support, foster positive working relationships across regions, and contribute to the program’s mission of protecting public health and supporting environmental stewardship.

Job Responsibilities



Supervise and provide leadership to the Onsite Wastewater (OSWW) Program Coordinator I team as the program’s front-line supervisor. Provide back-up customer service support and technical assistance to OSWW customers statewide.Communicate directly with customers to provide application status updates; maintain working knowledge of processing time frames across the state.Assist internal and external customers with ePermitting data entry; perform data entry for Approvals to Operate, including final inspection requests and inspection details.Serve as the point of contact and administrative reviewer for retail food service OSWW applications. Assist the Customer Support Section Manager in communicating and processing these specialized applications.Perform other duties as required, including attending periodic staff meetings and training.

Why Join Us?

As a State Employee, You’ll Enjoy

Job Stability & Purposeful Work: Make an impact on your community as you contribute to protecting SC'S environmentGreat Benefits: Including paid holidays, 30 total days of leave per year, insurance options for you and your family and retirement benefit choices.Career Growth: Ongoing training, professional development, and a clear path for advancement.Work-Life Balance: A career that lets you enjoy South Carolina, inside and outside of your job.

Minimum And Additional Requirements

A bachelor's degree in the natural or physical sciences or a related technical field; orA high school diploma or GED and four (4) years or relevant environmental or public health experience, with a minimum of one (1) year program specific experience

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Applicants indicating college credit or degree(s) on the application are encouraged to upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency may require an official, certified copy of the transcript or diploma prior to hiring.

Additional Requirements

Must have a valid state driver's license and the ability to operate state-owned vehiclesAbility to provide outstanding customer service in a fast-paced environmentExcellent communication and organizational skillsAbility to accurately input data into data systemsAbility to work effectively in a team-oriented environment and maintain positive working relationships with coworkers, industry, and government officialsAbility to successfully complete assigned technical coursework and pass any job-related tests within the probationary or trial period

Preferred Qualifications

Data management skillsFamiliarity with onsite wastewater methods, Standard Operating Procedures (SOPs), and/or ePermittingProficiency with Microsoft Office Suite (Word, Excel, PowerPoint)Demonstrated ability to prioritize and manage time effectivelySupervisory, leadership, and/or customer service experience

Additional Comments

Must be able to travel throughout the state to complete job dutiesOvernight travel, weekend, after hours, and holiday work may be required.Position is subject to 24/7 callback due to emergencies.Duties may include assisting with customer support needs across multiple regions based on workload.

SCDES is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

The Department will not sponsor H1B visas for this position.

The South Carolina Department of Environmental Services offers an exceptional benefits package for full time (FTE) employees:

Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.15 days annual (vacation) leave per year15 days sick leave per year13 paid holidaysPaid parental leaveS.C. Deferred Compensation Program available (S.C. Deferred Compensation)Retirement benefit choices *State Retirement Plan (SCRS)State Optional Retirement Program (State ORP)Remote Work: The option to work remotely 2 days per week is available after successful completion of 1 year of employment with SCDES, based on job functions.*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted or reviewed to determine if an applicant has met the qualifications for the position. I have read and acknowledge the above statement.

YesNo

02

Are you a current or former employee of SCDHEC or SCDES?

YesNo

03

Will you now or in the future require SCDES sponsorship for employment visa status?

YesNo

04

Please select the answer that best reflects your education and experience.

I have at least a high school diploma or GED and four (4) years or relevant environmental or public health experience, including a minimum of one (1) year program specific experience.I have at least a bachelor's degree in the natural or physical sciences or a related technical field.I have at least a bachelor's degree in the natural or physical sciences or a related technical field AND relevant work experience.None of the above.

05

Please describe a time you provided great customer service.

06

Do you have experience in a leadership or supervisory role?

YesNo

07

If you answered "yes" to the above question, indicating that you have leadership or supervisory experience, please briefly describe your role and the key responsibilities you held. If you answered "no" to the above question, please answer "N/A."

Required Question