Operations Lead

Carbon Trail is seeking an Operations Lead to automate and scale workflows in sales, marketing, and customer success for their fashion industry-focused software platform. The role involves optimizing CRM systems, improving campaign tracking, and providing data insights. Ideal candidates have 3-5 years of operations experience in a startup environment, strong technical skills, and a proactive approach to problem-solving. This position is fully remote.
Why we’re building Carbon Trail?

The fashion industry is responsible for ~10% of global greenhouse gas emissions (GHG) and more than 90% of its emissions stem from the supply chain. Most fashion brands and retailers lack actual supply chain data and therefore, struggle to meet environmental impact disclosure regulations. The existing software solutions are generic and lack industry-specific insights like the impacts of recycled and organic materials, manufacturing technologies used across different fabrics & products, and the ability to collect and integrate energy resource consumption data from suppliers.

This is why we created Carbon Trail, a software platform tailored to the fashion industry. Leveraging data and AI/ML, our product provides instantaneous product environment footprint (PEF) reports and critical analytics that cover the lifecycle of any fashion product. This helps fashion retailers and brands accurately measure the environmental footprints of their products which can then be used to create digital product passports, get a deeper understanding of their Scope 3 emissions, and identify emission reduction initiatives to meet their net-zero goals.

Among our founders, we have experience leading the development of groundbreaking data, IoT, and AI/ML products at Microsoft and other startups. We also have hands-on experience building climate strategies for global clients and implementing clean-energy solutions like solar. We believe climate change is the greatest challenge facing humanity and want to dedicate our careers to fighting against it.

What You Will Do
• Automate & Scale: Streamline workflows and implement automation tools for sales, marketing, and customer success.
• Sales Operations: Optimize lead management, CRM systems, and sales funnel reporting.
• Marketing Ops: Improve campaign tracking, lead attribution, and automation of outreach.
• Customer Success Ops: Enhance onboarding, support processes, and engagement tracking.
• Data & Insights: Set up dashboards, track key metrics, and provide actionable insights.
• Process Optimization: Identify bottlenecks and implement scalable solutions to improve efficiency.

What Will Make You A Great Fit

Can you thrive in an early-stage environment: small team, fast-moving, with lots of ownership and willingness to do what it takes to grow the business? or

Do you have significant experience in an early-stage environment where you built processes for scaling the business from 1 to n?

In addition, possessing the following technical skills will make you an excellent fit:
• 3-5 years of experience in operations at a Series A startup or a similar-sized SaaS company.
• Strong understanding of CRM, automation tools (HubSpot etc.), and data analytics.
• Ability to wear multiple hats in a fast-paced environment.
• A problem-solver who thrives on improving systems and processes.
• Hands-on, proactive, and adaptable to shifting priorities in an early-stage startup.

If you're excited to build, optimize, and automate operations in a fast-growing SaaS startup, we’d love to hear from you! We believe strong candidates can be from any background.

If you have demonstrated this capability before, please do reach out at hello@carbontrail.net if our mission is close to your heart too.