Operations Engineer, Deployment & Ramp, Mechatronics & Sustainable Packaging, Customer Experience

Amazon is seeking an Operations Engineer for Deployment & Ramp in Dubai, focusing on mechatronics and sustainable packaging. The role involves overseeing product deployment, managing project plans, and ensuring quality standards. It requires technical expertise and strong customer relationship skills, with a significant travel requirement of over 75% to various project sites. The position emphasizes continuous improvement and collaboration across teams.
Operations Engineer, Deployment & Ramp, Mechatronics & Sustainable Packaging, Customer Experience

Job ID: Services LLC

In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products' lifecycle (from product development, to deployment, to support & service), embodying Amazon's leadership principle: Customer Obsession. Our mission is to transform "stand-alone work-cells" into "end-to-end integrated solutions" that are safe, easy-to-operate, easy-to-maintain, easy-to-deploy, and easy-to-service. If you have a passion for making an impact on the future today, consider joining Mechatronics & Sustainable Packaging Customer Experience Organization.

In the position of Operations Engineer Deployment & Ramp-up, you will be tasked with overseeing multiple products, programs, projects and involved in deploying MSP solutions. This encompasses deployments at both newly constructed sites and operational fulfillment centers. Your primary role is to own the coordination and execution of installation, commissioning, and performance ramp-up of the product in the field. You will drive continuous improvement ideas into both the deployment cycle time (safety, quality and productivity) and detail engineering design improvements to simplify the installation.

This role will require the ability to build relationships and capture and synthesize the voice of the customer. Typically owning either a full program or a program region, the Operations Engineer sets standards and maintains quality within their scope of responsibility. The role requires comfort in handling highly technical work scopes related to automation installation, as well as addressing typical project management escalations that may arise during installations at construction sites or live operation warehouses. The ideal candidate is proactive and takes independent initiative to improve MSP technology.

This is a travel-based role and you will be expected to travel to meet the requirements of your projects across North America, upwards of 75% or more.
Key job responsibilities
• You will manage the development of project plans and technical solutions which may not be defined, including problem statement and resource requirements definition.
• You will influence decisions on deployment and machine performance execution strategy to senior level leadership.
• You will own the tactical planning on the installation of complex cross-functional projects with considerable impact across the functions of schedule, scope, cost and product performance.
• You will own the strategy of your program/product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals.
• You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams.
A day in the life

In this role you will be focused on two primary lines of effort: deployment project management and product ramp-up support. You will collaborate with hardware engineering, technical program and product managers, and internal customers to ensure the product you are deploying is both ready for deployment and capable of achieving the business requirements.
About the team

The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team works backwards from Internal Customer insights to Validate, Deploy and Support MSP solutions in Brownfield and Greenfield Sites globally, maximizing solutions readiness and customer satisfaction.
BASIC QUALIFICATIONS
• 4+ years of industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment experience
• Bachelor's degree in Mechanical Engineering, Industrial Engineering, Mechanical Technologies, Electrical Engineering or other STEM field degrees
• Experience supporting deployment of new product/technology and/or large material handling and automation installations in a construction environment to include safety and permitting requirements.
• Experience of Microsoft Office products and applications (Excel, PowerPoint, Word, Visio, and MS Project) at an advanced level
• Experience with CAD software (AutoCAD, REVIT, BIM 360, etc.)
• Understanding of mechanical, electrical diagrams and controls logic.
• Strong verbal and written communication to develop technical documentation, perform documentation review, dive deep into system layouts and solutions.
PREFERRED QUALIFICATIONS
• Experience working with Material handling equipment (MHE)
• Experience working with and managing third party vendors
• Experience with Six Sigma, lean manufacturing
• Master's degree in engineering, management, or technology
• Demonstrated design and/or implementation experience with integrated automation solutions, such as material handling systems, high-speed packaging lines, or manufacturing lines.
• Exposure to Six Sigma, Lean manufacturing efforts, transportation/logistics and/or fulfillment/distribution centers.
• Direct management or responsibility for material handling, automation, or technical projects.
• Proven technical leadership for complex medium to large scale industrial engineering projects or programs.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $68,900/year in our lowest geographic market up to $126,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit this link .