NDIS Operations Lead

DNV Germany Holding GmbH is seeking an NDIS Operations Lead in Australia. The role involves leading the NDIS team, managing operations, ensuring compliance with quality standards, and driving operational efficiency. Responsibilities include team development, technical reviews, and customer complaint management. Benefits include a hybrid work model, wellbeing programs, and insurance coverage. DNV promotes an inclusive workplace and values diversity among its employees.
About SCPA

We help our customers respond to the increased demand for trust and transparency around products, assets, supply chains, and ecosystems, driving the transformation of the assurance industry. Whether certifying products, sharing claims or optimizing and decarbonizing supply chains, DNV helps companies manage risks and realize their long-term strategic goals, improving ESG performance and generating lasting, sustainable results. Drawing on our wide technical and industry expertise, we work with companies worldwide to bridge trust gaps among consumers, producers and suppliers.
Position Overview

The NDIS Operations Manager will be responsible for leading a highly professional team of individuals and will be responsible for all matters concerning Operations, including Quality, Technical, and Resource Planning Activities for the NDIS team. He/she will also be responsible for initiating, driving, and implementing change projects within operations to ensure simplification, improved operational efficiency, and effectiveness. Additionally, he/she will be responsible for the financial performance of the unit and ensuring compliance with quality levels and technical audits, reports, and processes based on NDIS scheme requirements, DNV policies, processes, and guidelines.
Key Responsibilities
• Leading, developing, and driving the NDIS Operations activities in Australia.
• Ensuring that the audit data in the system is correct and updated in the systems and other applications.
• Managing and developing the Operations team by mentoring and coaching less experienced members.
• Driving and ensuring compliance with quality levels and technical audits, reports, and processes based on NDIS scheme requirements.
• Responsible for timely Technical Reviews and providing inputs into competency improvement.
• Managing the competence of the team for all roles, including auditor qualifications as per accreditation requirements.
• Implementing effective Customer complaints management and ensuring improvement actions are taken for customer satisfaction.
• Managing the appeal process and ensuring impartial reviews and necessary actions.
• Ad hoc reporting and related activities.
Benefits
• Wellbeing: DNV understands the importance of physical and mental wellbeing and has a 'Be Well' program in place.
• Bonus opportunity: We believe in rewarding our employees with an annual discretionary profit scheme or sales incentive scheme.
• Insurances: DNV covers permanent employees for life and total permanent disability insurance as well as salary continuance insurance.
• Parental and long service leave: DNV offers a generous parental leave and long service leave policy.
• Hybrid work: A hybrid work model is available to provide working flexibility.
• Professional membership: Support for membership fees for your relevant governing body.
• Social activities: Regular social gatherings to foster our culture.

Benefits may vary based on position, tenure/contract/grade level.
Equal Opportunity

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
Minimum Requirements
• Bachelor's Degree in a relevant field.
• At least 5 years of relevant/similar experience in NDIS, preferably in another Notified body.
• Proven experience/responsibility for financial performance.
• NDIS Qualified Lead Auditor.
• In-depth knowledge of Certification Processes and Accreditation requirements.
• Ability to use analytical data to monitor and drive operational performance.
• Solution-oriented mindset with a keen interest in proposing and driving change.
• Proactive, analytical, and organized with a good commercial mindset.
• Strong interpersonal and communication skills.
• Good command of the English Language.
• Ability to quickly understand and analyze complex issues and come up with sound judgments.
• Ability to interact and cooperate across cultures.
• A high degree of resilience.