Mgr, Development and Growth Services

The Mgr, Development and Growth Services at American Water Works in Greenwood, IN, will oversee workflows related to private development, fire services, and economic development. The role involves leading a cross-functional team to manage infrastructure planning, project reviews, and contracting. The company promotes diversity and offers competitive benefits while focusing on sustainable practices and community strengthening.
Requisition ID: 108313

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Primary Role

The role is responsible for managing, centralizing, monitoring, and standardizing workflow and processes associated with private development, fire services, economic development, system interconnects, and new services for Indiana. This role will lead a cross-functional program management team of internal technical review and external service provider staff to coordinate the infrastructure planning, project plan review, contracting, and inspection services associated with development and growth services team.

Key Accountabilities
• Lead and manage all workflow associated with developer, fire services, economic development, new service, and related programs of varying scope including coordination with internal engineering planning, operations, rates and regulatory, and legal, as well as external consultants, contractors, and developers from customer inquiry to closeout of projects.
• Supervise a team of internal technical review staff and external consultant extension of staff and inspectors to execute the company objectives of the developer and growth services program.
• Guide and serve as advisor to direct staff and other personnel requiring technical direction and adherence to Company processes and procedures.
• Lead and implement performance measures to improve program quality and enhance organizational performance.
• Monitors team performance and adherence to the Company's business plan and key performance indicators of the Indiana development and growth services team.
• Collaborate with internal stakeholders (engineering, rates and regulatory, operations, and legal) to prepare and present business plans and capital requests associated with new business to executive leadership.
• Plan and monitor budgets and schedules for projects and programs, and overseas the maintenance of developer's technical and engineering standards.
• Assist in developing, implementing and monitoring conformance with comprehensive and strategic investment plans.
• Ensure compliance with established Company and regulatory criteria, specifications and standards.
• Interact with government agencies, manage and supervise programs to obtain permits, certifications and approvals for assigned projects and programs.
• Develops a team staffed with able and motivated employees and provides for or trains suitable replacements.
• Ensures that policies, procedures, programs, standards of performance and approved objectives are adhered to and/or achieved.

Knowledge/Skills
• Sound knowledge of Engineering theory related to planning, design and operations concepts for water resource management facilities; Engineering and utility economics and knowledge of contract administration and construction technology related to water and wastewater facilities
• Good working knowledge of regulatory developments, new technology and current trends in water quality and water treatment and other related water resource management disciplines.
• Knowledge of applicable state and federal regulations. Knowledge of Company operations and procedures.
• Knowledge of employee relations, applicable safety and environmental regulations, federal and state water quality and design regulations and technical standards.
• Strong skills associated with implementing tools and process improvement methodology to track and improve process and organizational performance.
• Demonstrated skills and ability to lead, supervise, motivate, develop and direct skilled teams in meeting Company goals and objectives.
• Strong verbal and written communication skills e.g., listening, presentation, report writing, etc.
• Interpersonal skills e.g., tact, diplomacy, persuasion, cooperation, ability to influence and motivate functional and cross-functional peers and decisions, etc.
• Strong quantitative and analytical skills.
• Internal consulting skills e.g., technical, analytical, problem solving, etc
• Computer literacy.
• Competent in the use of word processing, spreadsheet, flow-charting, project scheduling.
• Financial analysis skill including budget management and basic accounting knowledge.

Experience/Education
• Bachelor's degree in engineering, engineering technology, construction technology, or business management.
• Equivalent role-related work experience in lieu of a preferred degree may be considered.
• Minimum of ten (10) years' experience in program management of engineering, operations, or new business functions of an organization.
• Experience with water or wastewater utility is preferred.

Work Environment

Primarily office with occasional local / overnight work in the field.

Travel Requirements

Periodic travel with overnight stays required. Around 10% of time is anticipated away from the office.

Competencies
Champions safety
Customer obsessed
Cultivates innovation
Nimble learning
Drives Results
Collaborates

Join American Water...We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.