Master Technician

Al-Futtaim is seeking a Master Technician in Sharjah, UAE, responsible for diagnosing and repairing Electric Vehicles using advanced diagnostic tools. The role involves coaching team members, ensuring quality service, and maintaining a safe working environment. Candidates should have 5-7 years of experience as a Diagnostic Technician, a Master Technician certification, and knowledge of EV systems. This is a full-time position in a busy workshop environment.
Overview of the role:

To deal with the inspection, diagnosing and repair of Electric Vehicles using advanced diagnostic tools to identify the source of problems and repair vehicles using Fix It Right process, to provide unique customer experience in order to improve customer retention in compliance with OEM (EV Brand Corporation) standards.

What you will do:

Diagnose complex system faults on Electric Vehicles, through to preventative maintenance

Support, coach and guide other members of the team in the workshop by advising diagnosis procedures and efficient / correct work procedures

Ensuring quality by producing extremely low level of return jobs

Developing high level of communication by ensuring clear explanation of the work completed or required is well documented and clear to understand by Service Advisor, Technical Advisor, Technical Support and the Customer.

Undertake great effort to improve efficiency by providing constructive inputs regarding work process, procedure, work environment, tools and equipment etc.

Making safe electric vehicles to be worked on by junior technicians

Provide technical input to spare parts staff to assist in correct part and tooling identification and supply

Maintain safe working environment for anyone work on or near electric vehicles, working closely with HSSE and providing recommendations as required

Required skills to be successful:

In depth knowledge and experience of EV components and systems both high and low voltage

Master Technician certification or industry equivalent

Able to support, coach and guide other members of the team in the workshop

Up to date with the latest technology used in EV cars

About The Team:

The role will report to the Aftersales Manager and you will be working in a busy EV workshop environment.

What Equips You For The Role:

5-7 years’ experience as Diagnostic Technician, retail automotive experience.

Valid UAE driving license