Master Runcutter and Scheduling Data Manager, Transit Division - SF Municipal Transportation Agency (9174)

The City and County of San Francisco is seeking a Master Runcutter and Scheduling Data Manager for the Transit Division. This permanent position involves managing transit scheduling functions, data analysis, and project coordination with various departments. Responsibilities include developing schedules, conducting statistical analyses, overseeing run cutting processes, and ensuring data integrity. The role requires strong leadership skills and in-depth knowledge of transit operations.
APPOINTMENT TYPE: Permanent Exempt – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Application Opening Date: May 30, 2024

Application Filing Deadline: June 13, 2024

Recruitment ID: PEX-9174-129600

Compensation Range: $148,304 to $189,306

Note: A resume and cover letter must be attached to the online application.

Under general direction of the Senior Operations Manager of Schedules, the Master Runcutter and Scheduling Data Manager is responsible for the management and oversight of a broad range of transit scheduling functions including data analysis, schedule development, master runcutter, schedule and signup production, and is the unit’s primary system administrator of the transportation scheduling system Trapeze.

The incumbent will design, manage and execute technical, analytical, and business process improvement projects related to transit scheduling data. This position serves as the project lead in the coordination with staff in IT, transit technology, transportation management center, customer service, planning and transit operations; to ensure seamless transmission of scheduling data to the various IS Systems (IS) utilized by the SFMTA, regional partners and third-party applications.

This position will play a critical role in overseeing the day-to-day assessment and implementation of scheduling modifications to improve the overall reliability for all SFMTA - Muni transit services.

The Manager IV is distinguished from other positions in the Schedules unit by the level of responsibility assumed, in-depth knowledge about the business areas and complexity of the duties assigned.

Examples of Important and Essential Duties:
• Develops schedules that balance customer demands and available resources; seeks out opportunities to shift resources from underutilized routes to overcrowded ones.
• Manages complex statistical and data analysis projects, including running time adjustments and on- time performance analyses; analyzes data illustrating passenger riding habits, traffic conditions, vehicle running times, operator union contract provisions, and other circumstances affecting the operation of public transportation vehicles for purpose of modifying transit routes, bus stops, and transit schedules.
• Leads the computerized run cutting process for all Muni rail and bus yards. Ensures compliance of run cuts with collective bargaining agreement, budget, operator requirements, and vehicle availability.
• Maintains run cutting parameters to ensure effective and efficient work assignments and accurate operator payment.
• Provides effective coaching, training and counseling to guide and train employees towards high work standards and performance. Assigns, monitors, develops, and evaluates to improve employee work products and performance.
• Reports, maintains and documents scheduling process and procedures to ensure uniformity, consistency and accuracy in the work processes followed and delivered by the Scheduling team.
• Monitors scheduling data integrity and accuracy; develops data structures and methodologies for examining data consistency and reliability. Oversees the development and implementation of business rules and ensure full utilization of the current Trapeze modules. Socialize software capabilities and reporting options to identify growth opportunities with key transit units and users.
• Ensure that the software is expanded to better suit transit needs and reduce the potential integration of additional independent support systems. Also, analyze and research software advances and consult with key transit staff to determine the need and functionality of integrating new software modules. Lead in developing standard operating procedures (SOPs) and develop training manuals and conduct staff trainings in the applicable modules.
• Maintains data to ensure accuracy and delivery of all internal and external Trapeze interfaces to other agency systems, including but not limited to NextBus, Automated Passenger Counting (APC), operator timekeeping, MTC Regional Transit Database, radio/CAD AVL, google, third-party applications and other Trapeze modules.
• Designs data solutions and generates data files from scheduling software to support systems and other SFMTA departments and stakeholders. Provides technical support to other departments to troubleshoot and solve data errors and data integrity issues.
• Confers with staff from operations planning, scheduling, payroll, IT, transportation management center and dispatching to track route, stop, and system improvements for the preparation of accurate data, in support of schedule changes and operator sign-ups.
• Leads ongoing use of Trapeze software, including negotiations with the vendor, requests for updates, requests for additional functionality and management of software updates. - Coordinate with Information Technology division and assist in implementation new technologies to improve data collection and data reporting.
• Performs other duties as assigned.