Innovator and leader in Australian retailing & manufacturing

Stratco (Australia) Pty Limited is seeking a Customer Service Centre Officer in Canning Vale, Perth. This full-time role involves telephone customer service, order processing, and collaboration with various teams. Candidates should have customer service experience, strong data entry skills, and the ability to work in a fast-paced environment. The company offers training, career development, and various employee benefits. This position is not remote.
• Innovator and leader in Australian retailing & manufacturing
• Benefit from ongoing Stratco training & support
• Full time opportunity | Development & growth

ABOUT STRATCO

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

THE OPPORTUNITY

An exciting opportunity has become available for a Customer Service Centre Officer based in Canning Vale. This position involves working as part of our collaborative Customer Service Centre team - reporting to the Customer Service Centre Manager. This is a great opportunity for a flexible and customer-focused person to become an integral part of our growing national and international company.

RESPONSIBILITIES
• Telephone customer service and sales
• Providing exceptional customer service
• Keying of orders
• Liaison with manufacturing, retail and despatch teams
• Regular communication and interaction with store managers

ABOUT YOU
• Previous experience in customer service or internal sales
• Excellent data entry skills
• Strong customer focus with an eye for detail and a sense of urgency to achieve results
• Highly developed interpersonal and communication skills
• Ability to work in a fast-paced sales environment
• Previous experience in a busy Call Centre would be very favourably looked upon
• Flexibility to work alternate weekends (Saturdays/Sundays) which will include weekend loadings/penalty rates

REWARDS & BENEFITS

Health & Wellbeing Initiatives | Traineeship & Apprentice Program | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Flu Vaccinations | Employee Assistance Programme

OUR EVP

At Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future you’ve always envisaged, while redefining outdoor living and improving the lifestyles of our customers.

At Stratco, Safety is paramount, and we take every measure to ensure our team members ‘Return Home Safe’.

APPLICATION PROCESS

If this sounds like you, we would like to hear from you! Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.

To see more information about Stratco & our careers please visit stratco.com.au/careers

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