Information Technology Operations Support

Request Technology, LLC is hiring for an Information Technology Operations Support role in Chicago, IL. This hybrid position requires 3 days onsite and 2 days remote, with a schedule of Tuesday to Saturday, 2:30 PM to 11 PM CST. Candidates should have a bachelor's degree and at least 3 years of experience with OS390 JCL, multi-platform environments, and scheduling products. The salary ranges from $80k to $90k plus a 10% bonus.
Technology Operations Support – Tue-Sat, 2nd shift 230pm-11pm CST

Salary: $80k-$90k + 10% bonus

Location: Chicago, IL

2nd shift: 230pm-11pm CST, Tuesday – Saturday

Hybrid: 3 days onsite, 2 days remote

Training for the first 3 months: Onsite 5 days/week, Monday-Friday 8am-5pm

Qualifications

Bachelor’s degree (or in the progress of)
• 3+ years of OS390 JCL and IBM utilities
• 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favored.
• 3+ years working knowledge of an open systems scheduling product (UC4).
• Some knowledge of cloud environment

Basic knowledge of the following
• ITIL principles, Networking, Unix/Linux, Windows, Storage, IBM JCL, Monitoring, MQ (stop/start/recycle), problem/incident management

Responsibilities
• Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms.
• Monitor multiple applications and systems
• Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
• Report and document any processing anomalies. (Service Now / Remedy)
• Maintain processing records and logs
• Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
• Assist with mainframe IPLs, and other system commands if and when required.
• Support transmissions across SFTP/NDM.
• Support MQ channels
• Support the execution and troubleshooting of scheduling jobs.
• Provide first-level support for Production Installs, D/R and Industry tests.
• Maintain all off-site storage records and shipments.
• Rerun/Restart failed backups and perform restores when required.
• Work scheduled overtime when needed to ensure 24 x 7 coverage.