Information Technology

The University of Hawaii is hiring a full-time Network Specialist for its Windward Community College campus in Kaneohe, HI. The role involves leading technical support for campus network infrastructure, managing IP telephony and security initiatives, and coordinating with vendors and staff. Candidates should have a relevant degree and significant experience in network administration. The position is permanent and set to begin in June 2025.
Description

Title: Information Technology (Network Specialist)

Position Number: 0097514

Hiring Unit: Academic Affairs

Location: Windward Community College

Date Posted: April 10, 2025

Closing Date: April 28, 2025

Band: B

Salary : salary schedules and placement information

Full Time/Part Time: Full Time

Temporary/Permanent: Permanent

Other Conditions: To begin June 2025.

Duties and Responsibilities:
• Position serves as the technical lead and primary support person for campus network infrastructure, for IP telephony and other IP-based systems, and for information security initiatives.
• Participates in the design and implementation of network infrastructure in new and renovated campus facilities with architects, consultants, contractors, and other UH staff.
• Plans, deploys, and administers the firewalls, intrusion prevention systems, routers, switches, controllers, wireless access points, uninterruptible power supplies (UPS), network cabling, and other elements comprising campus networks.
• Designs and implements mechanisms to monitor, evaluate, troubleshoot, and tune wired and wireless network performance.
• Coordinates with vendors, other support staff, and end users to design, implement, and administer IP-based systems including but not limited to IP telephony, access control, building automation, digital signage, security cameras, and emergency notification.
• Assesses information security risks and leads best practice implementation to mitigate these risks.
• Leads response to information security incidents including but not limited to spear phishing, malware infection, network intrusion, data breach, and denial of service attack.
• Advises college staff regarding technology options and assists in procuring technology goods and services.
• Develops and delivers user documentation and technical training in the effective use of campus technology resources.
• Assists in deploying and maintaining servers, storage arrays, PCs, Macs, and related peripherals.
• Provides help desk services to faculty, staff, and students.
• Trains and mentors IT support staff and student employees.
• Other duties as assigned
• Denotes Essential Functions

Minimum Qualifications:
• Possession of a pertinent baccalaureate educational degree in Information and Computer Science (ICS), Management Information Systems (MIS), or related field and 3 years of progressively responsible professional information technology experience with responsibilities for network administration, of which 2 years of the experience must have been comparable in scope and complexity to the next lower payband in the University of Hawai'i broadband system; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
• Considerable working knowledge of network administration as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts, principles and methodology.
• Considerable working knowledge and understanding of the broad technology, systems, hardware and software associated with network administration.
• Demonstrated ability to recognize a wide range of intricate problems, use reasoning and logic to determine accurate causes, and apply principles and practices to determine, evaluate, integrate, and implement practical and thorough solutions in an effective and timely manner.
• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
• For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
• Demonstrated ability to configure and administer wired and wireless network infrastructure in an enterprise environment.
• Experience detecting and responding to information security incidents in an enterprise environment.
• Ability to work a variable schedule that includes day, night, weekend and/or holiday hours as appropriate to administer the campus network infrastructure with minimal disruption to users and to respond to critical information security incidents.
• Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

Desirable Qualifications:
• Experience managing and supporting TCP/IP services and network functions including DNS, DHCP, NAT, VLAN, and VPN.
• Experience monitoring, evaluating, troubleshooting, and tuning wired and wireless network performance.
• Experience designing, implementing, and administering IP telephony and other IP-based systems in an enterprise environment.
• Experience configuring and administering Extreme Networks C5 switches and HPE Aruba Networking CX switches.
• Experience configuring and administering RUCKUS Networks Wi-Fi controllers and access points.
• Experience configuring and administering Fortinet FortiGate, FortiAnalyzer, and FortiSwitch devices.
• Experience deploying, maintaining, and supporting servers, storage arrays, PCs, Macs, and related peripherals.
• Experience developing and delivering user documentation, technical training, and help desk services.

To Apply: :
• Resume;
• Cover letter indicating how you meet the minimum and desirable qualifications of the position;
• Transcript(s) verifying degree and coursework to date appropriate to the position. (Copies of transcripts areacceptable; however, original official transcripts will be required at the time of hire. Academic record/gradesummaries will NOT be accepted. Diplomas and copies will NOT be accepted.) Documents issued from an institutionoutside the United States of America require a course-by-course analysis with an equivalency statement from anagency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degreeequivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by theapplicant; and
• Transcript(s) must be attached to receive credit for degree(s). Applications submitted without transcripts will be reviewedbased on related professional level experience and/or training.

Please REDACT references to birth date and Social Security number on submitted documents. Letters of recommendationattesting to job performance and personal character are optional. Incomplete applications will not be considered.Applications are deemed incomplete if materials are unreadable. Materials submitted become property of the College andwill not be returned.

Note: If you have not applied for a position before using NEOGOV, you will need to create an account.

Inquiries: Windward Community College Human Resources Office, 808-235-7397.

EEO, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/.

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/.