Head of Customer Solutions

Squadron Energy is seeking a Head of Customer Solutions in Sydney, Australia, to shape and execute their Sales Strategy. The role involves developing a sales portfolio, managing customer relationships, and leading a team. Candidates should have a relevant degree and experience in energy markets, sales strategy, and team leadership. The position offers competitive remuneration and opportunities for career development, emphasizing diversity and workplace flexibility.
About Us

Squadron Energy is Australia’s leading renewable energy company that develops, operates and owns renewable energy assets in Australia. With proven experience and expertise across the project lifecycle, we work with local communities and our customers to lead the transition to Australia’s clean energy future.

We are 100% Australian owned and have 1.1 gigawatts (GW) of renewable energy in operation and an Australian development pipeline of 20GW.

We committed to advancing our Reflect Reconciliation Action Plan as part of our ongoing efforts toward reconciliation.

The Role

As the Head of Customer Solutions, you will play a pivotal role in shaping and executing the Sales Strategy for Squadron Energy, ensuring the development and ongoing management of our Sales Portfolio.

Reporting to the Executive General Manager Customer and Energy Markets, you will collaborate closely with senior leadership and cross-functional teams to deliver a customer-centric approach to our sales operations.

This role offers an exciting opportunity to drive growth, customer engagement, and deliver optimal sales outcomes for the organisation.

Key responsibilities:
• Develop and execute the Sales Strategy to achieve an optimal Sales Portfolio, balancing market dynamics, asset growth targets, and portfolio risk.
• Lead the sales component of strategic reviews and provide direct input into sales performance forecasts and budget reviews.
• Oversee the interface between SQE and its customers, ensuring their needs are met and relationships are nurtured.
• Define the product and services strategy to support the Sales Portfolio and develop offerings that align with customer needs.
• Lead negotiations for Power Purchase Agreements (PPAs) and sales agreements, ensuring that they align with organisational objectives.
• Work closely with the Portfolio Strategy and Analytics team to adjust the Sales Portfolio dynamically based on market volatility and asset growth.
• Lead and manage the Customer Solutions team, fostering a positive and high-performing team culture while developing your team members to reach their full potential.

About you

You will have:
• Bachelor’s degree in engineering or finance
• An MBA or Masters in Finance would be highly desirable.
• Proven experience in senior leadership roles within energy markets or a related industry.
• Expertise in sales strategy development, customer relationship management, and portfolio management.
• Strong understanding of Power Purchase Agreements (PPAs), commercial and industrial (C&I) energy contracts, and government processes related to energy markets.
• Demonstrated ability to drive business growth and optimise sales portfolios within complex market dynamics.
• Strong negotiation and communication skills, with experience in managing and influencing stakeholders at all levels.
• Ability to develop and lead high-performing teams and foster a collaborative, results-driven environment.
• Suitable qualifications to be successful in this role

What’s on Offer

In addition to a competitive remuneration package combined with attractive benefits, employees have the opportunity to access training and career development, and workplace flexibility. Squadron Energy also recognises the importance of diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Visit www.squadronenergy.com to learn more about us.

To apply

Please click on the "Apply" button above. Applications close on 7/3/2024. Submit your updated resume and a cover letter addressing the requirements to be considered for the role. Please monitor your email regarding communication on progress of your application. Only successful applicants will be contacted.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Appointment to this position will be subject to reference checks, a National Police Check and other applicable background screening if required.

Squadron Energy has existing relationships with recruiters. No cold calling from recruiters please.