Guest Experience Assistant

Yorkshire Wildlife Park Ltd is seeking enthusiastic Guest Experience Assistants to join their team in Doncaster, UK. The role involves welcoming guests, selling tickets, and providing excellent customer service in a fast-paced environment. Candidates should be friendly, detail-oriented, and able to work outdoors in various weather conditions. This part-time, permanent position offers a pay range of £9.20-£12.25 per hour and includes various employee benefits.
Since its opening in 2009, Yorkshire Wildlife Park has evolved to become the UK’s number 1 on-foot safari. We feature walkthrough exhibits that take the guest directly into the world of the animals. A dynamic centre for conservation and welfare, the park currently has around 475 animals across more than 60 different species. We aim to provide a quality, value for money experience that excites and inspires our guests.

The Guest Experience Department is responsible for the welcome and admission of all guests to the park. The department handles face to face and telephone enquiries, selling and administering annual memberships and animal experiences. The department also delivers special events, including summer concerts, Winter Illuminations, our Halloween spectacular and more.

We’re currently looking for several enthusiastic Guest Experience Assistants to join our dynamic and fast paced Guest Experience team.

Main Duties & Responsibilities:
• Responsible for admitting guests and selling tickets efficiently and accurately.
• Make sure that each guest is treated in a friendly and welcoming manner.
• Make sure that each guest receives great customer service, that is tailored to their needs.
• Process all transactions following the agreed procedures.

Candidate:
• Must have excellent customer service skills.
• Happy to work outdoors in all weather conditions.
• Must have excellent verbal skills and be able to communicate well with members of the pubic and other team members.
• Confident working as part of a team and using own initiative.
• Excellent attention to detail.
• Thrives working in a very busy, fast-paced environment.
• Flexible and available to work during peak periods including weekends, bank holidays and school holidays.

Job Types: Part-time, Permanent

Pay: £9.20-£12.25 per hour

Benefits:
• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site gym
• On-site parking

Schedule:
• Day shift
• Every weekend

Work Location: In person

Application deadline: 20/04/2025
Reference ID: EX624