General Manager 3 - Environmental Services / Custodial

Sodexo is hiring a General Manager 3 for Environmental Services/Custodial at Brethren Village in Lititz, PA. This role involves leading the housekeeping and laundry team, ensuring cleanliness, safety, and client satisfaction. The manager will oversee operations, support a diverse workforce, analyze data, and manage change. Candidates should have 5+ years of custodial management experience and strong leadership skills. Benefits include paid time off, health insurance, and ongoing training.
About the position

Sodexo is seeking a General Manager 3 - Environmental Services / Custodial to lead our housekeeping and laundry team at Brethren Village, a Life Plan Community located in Lititz, Pennsylvania. This role is pivotal in ensuring that our Environmental Services/Housekeeping teams deliver exceptional service and maintain a clean, healthy, and comfortable environment for residents, visitors, and staff. The General Manager will report directly to the District Manager and will oversee one manager and approximately 30 hourly employees. The successful candidate will be responsible for driving client satisfaction through effective communication and follow-through on action items that impact both client and resident satisfaction. In this position, the General Manager will utilize their strong knowledge of housekeeping and laundry procedures to ensure that all operations run smoothly. They will work closely with the Infectious Control department to provide a safe environment and will manage the Unit Operating System effectively. The role requires a focus on supporting a diverse and inclusive workforce, ensuring that all team members feel valued and engaged in their work. The General Manager will also be tasked with analyzing data and presenting findings to all levels within the organization, leading committees, and managing change effectively. This position is not just about maintaining cleanliness; it is about creating a positive experience for residents and ensuring that the team is motivated and well-trained to meet the needs of the community.

Responsibilities
• Lead and manage the housekeeping and laundry team at Brethren Village.
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• Drive client and resident satisfaction scores through exceptional service.
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• Ensure a clean and safe environment for residents, visitors, and staff.
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• Work closely with the Infectious Control department to maintain health standards.
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• Effectively manage the Unit Operating System to ensure operational efficiency.
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• Support a diverse and inclusive workforce within the team.
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• Analyze data and communicate findings to all levels of the organization.
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• Lead training initiatives and manage change effectively.

Requirements
• 5 or more years of custodial or housekeeping management experience.
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• Prior director level experience in a similar role.
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• Strong financial acumen with prior P&L experience.
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• Expertise in building and maintaining strong customer/client relationships.
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• Strong leadership skills with the ability to work independently.
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• Ability to drive program compliance and meet project target dates.
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• Proficient in data analysis and effective communication.
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• Experience with vendor and contract management.
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• Proficient with computers and other technology.

Nice-to-haves

Benefits
• Paid time off
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• Holidays
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• Medical insurance
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• Dental insurance
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• Vision insurance
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• 401K
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• Ongoing training and development programs
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• Tuition reimbursement
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• Health and wellness programs