Field Technician - DR

Franklin Energy is hiring a Field Technician - DR in Greenville, SC, to support energy efficiency initiatives. Responsibilities include installing and servicing Direct Load Control devices, ensuring safety and compliance, and maintaining inventory and cleanliness of workspaces. Candidates should have a high school diploma and 1-3 years of relevant experience. The role requires teamwork, strong customer service skills, and may involve occasional weekend travel and on-call duties.
About the position

Franklin Energy is seeking a Field Technician - DR to join our team in Greenville, South Carolina. This position plays a crucial role in our mission to drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. As a leading provider of turn-key energy efficiency and grid optimization programs, we are committed to reducing carbon and waste while freeing up resources for innovation and job creation. With over 26 years of experience and a workforce of more than 1,300 experts across the United States and Canada, we pride ourselves on delivering personalized services that help our energy partners achieve their carbon-reduction and energy productivity goals. The Field Technician will be responsible for the installation, removal, modification, inspection, and service of Direct Load Control (DLC) devices, primarily targeting residential markets. This role requires a strong commitment to safety, courtesy, and compliance with company standards. The technician will work collaboratively in a team atmosphere, continuously improving operations and ensuring customer satisfaction. The position may involve occasional weekend travel to job sites and participation in an on-call rotation for after-hours service calls. Additionally, the technician will be responsible for maintaining the cleanliness and organization of warehouse locations and fleet vehicle parking areas, conducting inventory counts, and ensuring that all safety products are present in assigned fleet vehicles. Candidates should possess a high school diploma or equivalent, with 1 to 3 years of experience in basic wiring, lighting, HVAC, troubleshooting, or related technologies. A mechanical and technical aptitude is essential, along with strong customer service and communication skills. The ability to work independently, prioritize workloads, and analyze data is also crucial for success in this role. Franklin Energy is committed to fostering a diverse and inclusive workplace, and we encourage applicants from all backgrounds to apply.

Responsibilities
• Perform all required duties as directed to install, inspect, modify, remove and/or service DLC devices
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• Exhibit basic HVAC technical aptitude and understanding
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• Perform work requiring electrical/electronic usage and mechanical theories and principles
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• Navigate and understand basic operating components of air conditioning systems
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• Provide a professional appearance appropriate for a representative of our organization and the client
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• Ensure the meeting of customer specifications and company quality standards
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• Complete special projects as assigned
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• Work in a team atmosphere to collaborate and continuously improve operations year after year
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• Occasional weekend travel to a job site to accommodate a customer's need may be required
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• Participate in the On-Call Rotation system for after-hours service calls
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• Conduct inventory counts and submit inventory reports as requested by management
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• Assure the cleanliness and organization of warehouse locations and fleet vehicle parking areas
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• Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly
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• Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request.

Requirements
• High School diploma or equivalent required
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• 1 - 3 years of experience preferably in basic wiring, lighting, HVAC, troubleshooting and/or other technologies installed in commercial/residential applications
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• Mechanical and technical aptitude required
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• Basic construction knowledge
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• Basic knowledge of building science/energy auditing
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• Experience in installing technologies, manual labor and using tools - Preferred
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• Background in one or more of the following: Building science and design, Building envelope, Weatherization or related fields, Building maintenance, Home inspection, HVAC, lighting, controls or renewable energy
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• Strong customer service and communication skills
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• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
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• Must be able to handle a wide work variety and work in a fast-paced environment
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• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
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• Ability to identify and resolve project application issues with customers and trade allies
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• Proficient in Microsoft Office, specifically Word, Excel and Outlook
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• Strong data entry skills in entering information in tracking systems/databases
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• Ability to communicate effectively, both verbally and in writing with customers, clients and employees
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• Ability to analyze and interpret data and solve practical problems
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• Knowledge of mathematical concepts such as fractions, percentages and ratios
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• Self-motivated and able to work independently with limited supervision
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• Reliable transportation
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• Valid driver's license

Nice-to-haves
• Experience in installing technologies, manual labor and using tools
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• Background in building science and design
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• Background in building envelope
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• Background in weatherization or related fields
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• Background in building maintenance
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• Background in home inspection
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• Background in HVAC, lighting, controls or renewable energy

Benefits
• Medical
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• Dental
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• Vision
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• 401(k)
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• Paid Time Off (PTO)
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• Paid holidays
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• Parental leave