Field Service Technician

SwarmFarm Robotics is seeking a Field Service Technician based in Gindie, Australia. The role involves diagnosing, repairing, and maintaining autonomous farming robots while traveling to customer locations across Queensland. Responsibilities include providing customer support, maintaining professional company standards, and assisting with training and documentation. The position emphasizes teamwork and a commitment to customer satisfaction in the agricultural technology sector.
About SwarmFarm Robotics

SwarmFarm is one of the first companies worldwide, to successfully deliver commercial, autonomous robots to farming customers. Proudly based in regional Australia, we are a venture backed company that is pioneering the development of autonomous farming technology.

With global ambition and a deep connection to our farming customers, we are on a mission to revolutionise farming around the world by introducing new farming practices that are enabled by robotic technology. Our robots are already working on grain, cotton, horticulture and turf farms and we have big plans to deliver even more in the future.

We are a fast paced and fun company whose team is rapidly growing. Due to customer demand in Queensland, we are looking for a Robotics Support Technician, based in Emerald

What is it like to work for us? See below.

It Matters
• We care about the results from our technology and the success of our customers. We love to see farmers succeed
• We care about our industry – agriculture is vital. We want to inspire the next generation of farmers.
• Our technology and contributions make agriculture more sustainable and successful.

Get It Done
• We have an unrelenting focus on solving issues and delivering for our customers.
• We have a positive mindset and would rather discuss solutions than hear excuses.
• We come to work to solve problems and create new solutions.

We Win Together
• We respect that it’s impossible to succeed alone in this business. It takes all of us working as a united team, each delivering our contribution, to achieve the end result.
• No ‘SuperHeroes’ – we are team players.
• Farmer, Partners, our Team - all win together.

If you think you align to our values, let’s keep reading and learn more about this exciting opportunity.

The Role

Reports to: Portfolio Manager

Are you passionate about cutting-edge technology and helping farmers succeed? As a Field Service Technician at SwarmFarm Robotics, you'll be at the heart of ensuring customer satisfaction and the success of our autonomous farming equipment.

This is a hands-on role that performs diagnostics, repairs, and maintenance on SwarmBot robots. It also encompasses customer engagement and liaising with the engineering team.

What you’ll be doing

Main Responsibilities
• Traveling to customers across Queensland to diagnose, repair and maintain all systems on robots. This includes electrical, hydraulic and mechanical systems.
• Providing out of hours service when scheduled on support.
• Providing “over the phone” diagnostics and first line support of robots out in the field.
• Maintaining job ticket monitoring of customer faults through our ticketing software.
• Maintaining a professional image of the company.

Other Responsibilities
• Promote company products and services. Assist sales with information as required.
• Assist with training and support to help customers succeed with our technology.
• Assist with documentation and process improvement.
• Maintain and look after your company vehicle, equipment and tools.

Reporting
• Report directly to the Portfolio Manager responsible for your region.
• Track travel time and time on site as well as use of spare parts.
• Collect overall machine condition for preventive maintenance scheduling.

Who are we looking for?

We’re looking for someone who’s as passionate about SwarmFarm's mission as we are and who is laser-focused on helping our farmer customers thrive. Here’s what we think makes the ideal candidate:

Experience, Education and/or Knowledge
• Practical experience in on-farm or trade roles is an advantage.
• A trade qualification is highly regarded.
• Proven experience in customer relationship management, preferably in agriculture.
• Keen interest in agricultural technology.
• Proven problem-solving, organisation, and task prioritising skills.

Skills & Attributes
• Passionate about the SwarmFarm mission and have an unrelenting focus on the success of our farmer customers.
• A passion for agricultural machinery and all things mechanical and electrical.
• Patience and be able to sort out difficult problems over the phone or in the field.
• Well organised, proactive, and with a high level of attention to detail.
• Self-motivated with excellent time management skills.
• Flexibility to travel as required.
• Strong communication skills and able to build rapport with farmers and staff.

Life in the SwarmFarm team means
• Competitive salaries.
• Supportive leaders who have your back.
• Driving a robot – because why not tick that off your bucket list?
• Joining a passionate, fun, and supportive culture – we work hard and laugh harder.
• Team events, lunches, and activities throughout the year.
• Attending our annual offsite – valuable, inspiring, and a whole lot of fun.
• Attending our annual offsite which is not only valuable but so much fun.

Ready to be part of a team that’s changing the game in farming? Apply now and join SwarmFarm Robotics!