Field Recovery Agent

Carbon Nigeria is hiring a Field Recovery Agent to engage delinquent customers in person for loan repayment. Responsibilities include visiting customers, negotiating payment commitments, educating on obligations, and documenting outcomes. The role requires strong communication and negotiation skills, familiarity with the territory, and the ability to work independently. Previous experience in collections or customer engagement is preferred. This is a full-time position based in Nigeria.
Job Description
• The Field Recovery Agent is responsible for engaging delinquent customers in person to facilitate loan repayment, resolve payment challenges, and recover outstanding debts.
• The role requires strong communication, negotiation skills, and the ability to represent the company professionally while ensuring compliance with recovery policies and regulatory guidelines.
Key Responsibilities
• Visit delinquent customers at their residential or business locations to follow up on overdue payments.
• Negotiate and secure repayment commitments (PTPs) and ensure prompt follow-up.
• Educate customers on their outstanding obligations and repayment options.
• Verify customer information including address, business location, and employment status where necessary.
• Document visit outcomes and update the collections system with accurate field reports.
• Escalate difficult cases or disputes to the internal collections team promptly.
• Maintain professional conduct and adhere strictly to company recovery policies and regulatory standards.
Requirements
• Previous experience in field collections, loan recovery, sales, or customer engagement is an advantage.
• Strong negotiation and interpersonal skills.
• Ability to handle difficult conversations professionally.
• Must be familiar with the assigned location/territory.
• Ability to work independently and meet recovery targets.
• Access to a smartphone for reporting and communication.
• High level of integrity, professionalism, and confidentiality.