EV Charging Support Technician

My NRMA is hiring an EV Charging Support Technician, based in Sydney Olympic Park, responsible for pre-commissioning EV charger communications and providing remote support during site construction. The role involves troubleshooting, liaising with the Operations Team, and maintaining documentation. Candidates should have experience in EV systems and technical support. The position offers flexible/hybrid working arrangements and various employee benefits.
Company Description

We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and lodges, car rentals, and harbour transport and ocean cruising we are striving to make a difference that contributes to a brighter shared future for all Australians.

Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to make a difference together.

Job Description

In this exciting new career opportunity you will be responsible for undertaking the pre-commissioning of EV charger communications equipment and for providing remote commissioning support to field teams during site construction. You will also provide ongoing day to day troubleshooting and support to the Operations Team in conjunction with Engineering and Technology.

This role is ideally located in Smithfield but could be accommodated in Sydney Olympic Park with flexible / hybrid working.

What You'll Do
• Set up and configuration of routers and network switches
• Verification of device communications and correct readings.
• Providing remote technical support and troubleshooting during site commissioning.
• Act as point of contact for BAU operational enquiries from suppliers, contractors, non-technical staff and the NRMA call centre.
• Provide remote fault resolution support to Operations.
• Liaise with Engineering and Technology to resolve more complex site issues.
• Develop and maintain commissioning and fault management documentation.
• Provide base level operational support to charger and charger comms fault finding.

What You'll Bring

Ideally suited for someone with experience in fault finding, configuration and or technical support of EV, electronic, communications or control systems.
• Strong knowledge of EV charging systems and related technologies
• Experience in commissioning and technical support across key charger brands
• Proficient and methodical in troubleshooting and problem solving
• Experience in producing high quality process improvement and fault report documentation
• Excellent communication and organisational skills
• Proven time management and organisational skills, with the ability to work well under pressure of multiple deliverables within tight deadlines.
• OEM Technical training in key charger technology would be advantageous.
• Formal training in electronic systems , EV technology, communications or control systems would be advantageous.

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.
• Progressive flexibility and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel
• Opens the door to other opportunities across the NRMA Group

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.
• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.