ESG & Climate Clients Service Specialist

MSCI Inc is hiring an ESG & Climate Client Service Specialist in Manila, Philippines. The role involves building client relationships, addressing complex climate investing needs, and providing insights on ESG products. Candidates should have a financial background, client service experience, and knowledge of climate investing. Responsibilities include managing client queries, conducting training, and liaising with internal teams. A bachelor's degree and at least 3 years of relevant experience are required.
Sales and Relationship Management

Build and maintain our client relationships, helping to find solutions to their complex needs.

Climate

Bringing clarity to climate investing

Do you want to make a positive impact with your career?

Halting climate change will require a monumental restructuring of the global economy. By joining MSCI’s Climate teams, you could help provide clients from across the capital ecosystem with integrated data, analytical tools, indexes and insights to form a clear view of the climate transition.

Your Team Responsibilities

MSCI Inc. is seeking to expand its ESG & Climate Client Service team. MSCI ESG Research is a leading provider of Environmental, Social and Governance (ESG) and Climate research to institutional investors globally. Successful candidates will have a financial background, client service experience, and exhibit an interest for the ESG & Climate business. They should have proven abilities to develop strong working relationships with external clients learn MSCI ESG Research products and guide clients to better use those products. Our clients span some of the world's largest pension funds and asset managers. Managing the relationships for a portfolio of clients exposes the analysts to a wide range of institution types and ensures a challenging role with daily client interactions. To succeed in the role, client service specialists must learn about ESG & Climate products and issues, about their client's line of business and investment process, and then bring that knowledge together to provide insight and best practices to those client organizations. Also specialists must be adaptable, eager problem solvers, and able to lead cross-organization teams. Great communications skills are a must as they represent MSCI to all levels of client management.

Your Key Responsibilities
• First point of contact for queries directed to client services by phone, email or online case management system.
• Focus on Climate-related queries and requests, provide explanations and resolutions to client's use case and question on Climate data
• Conduct calls with clients (product and platform training, relationship planning and review, analyst meetings)
• Act as liaison between client and internal MSCI ESG&Climate Research teams for key client initiatives

Your skills and experience that will help you excel
• At least 3 years of work experience in Climate or ESG (Client Service function would be preferred)
• Bachelor’s degree required, MBA or Master’s Degree preferred
• Strong knowledge of Climate Investing, Environment Science, Finance preferred
• Strong interest in how ESG&C factors impact the investment process
• Must be attentive to detail with a willingness to learn and grow per the business goals
• Must have an appreciation for diverse cultural norms and styles
• Prior knowledge of MSCI products and experience of a client facing role (preferred)
• A self-starter and highly motivated, ability to work individually and within a team

About MSCI

What we offer you
• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
• Flexible working arrangements, advanced technology, and collaborative workspaces.
• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com

Quotes from Emilia Marton, Anja Ludzuweit, Dorottya Bruszt

Working in ESG makes you feel you are a part of something that makes a difference.

Emilia Marton | Sales and Relationship Management

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Zurich’s founder of the Women’s Leadership Forum (WLF) discusses the intersectionality of inclusivity and why change is important, even when you don’t think you need it.

Anja Ludzuweit | Sales and Relationship Management

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No matter how good you are at your job, in order to succeed and advance in your career, you need visibility. That’s where grassroots groups, organized and run by members of MSCI from all over the world come in.

Dorottya Bruszt | Sales and Relationship Management

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Benefits

MSCI is committed to providing a competitive benefit package to you and, where applicable, your family.

Retirement Plan contribution

Healthcare benefits, including:
• Group Term Life Insurance
• Group Accident Insurance
• Medical Benefits Plan

Cash Allowance, including:
• Medical/Dental/Optical Allowance
• Rice Allowance
• Birthday Gift Allowance
• Christmas Basket

Development opportunities

Guided by your manager, our learning and development opportunities empower you to perform at your best, make and impact and shape your career.

Career paths are multidirectional and we believe new and challenging experiences drive personal growth and innovation. With access to LinkedIn Learning Pro and our bespoke Learning@MSCI platform, you can easily customize and tailor your learning journey to accelerate your career.

Manila

29th Floor, Zuellig Building
Makati Avenue corner Paseo de Roxas
Makati City 1226
Philippines

Our Manila office is in Makati City, the financial center of the Philippines. Surrounded by iconic landmarks, and within walking distance to many restaurants, parks and shopping malls, this office hosts MSCI’s largest Data Operations team in the region. You’ll also find we’re well-equipped with collaboration spaces, huddle spaces for 1:1s and a well-stocked pantry for those looking for something to eat!

Recruitment Processs
• 1

Apply online

First, click Apply and upload a CV that shows us the skills and passion you could bring to this role, as well as your contact details so we can reach out to you.
• 2

Talk to our recruiter

If you look like a good match, our recruiters will arrange a chat where we’ll ask about your motivations, experience, and background, and where you can ask us anything you want to know about working at MSCI.
• 3

Interview with our team

If you like what you hear, and we think you have what we need, then it’s time to interview with your future team, either virtually or in the office. These interviews will give you a clear insight into the team and the day-to-day responsibilities of the role.
• 4

Make your decision

If you’re successful, we’ll make you an offer and give you any further information you need to help you make your decision. If the answer is yes, it’s time for some background checks, and then we’ll welcome you on board!

SALES AND RELATIONSHIP MANAGEMENT

ESG & Climate Clients Service Specialist

Job Reference:

2025-2757

Location:

Manila

Category:

Sales and Relationship Management

Solution:

Climate

Job Level:

Associate

Job Type:

Full-Time

Apply